Porting your US telephone number (non-Twilio number) to a location

After reviewing the video, please copy and share the following information with us

1. Location ID:

_____e.g. RNTEDRA9ap9xSh2MyTYS_________

Number type: Choose one below

  1. Landline & Toll-Free Phone Numbers
  2. Wireless Numbers

Phone number: 


Wireless Account number:


Pin / Last 4 of SSN:


2. A Letter of Authorization

3. A scanned (or electronic) copy of the most recent phone bill

More information:

We will then be able to submit these information for you in the sub-account:

Porting your Canadian telephone number (non-Twilio number) to a location

Depending on the losing carrier, this process typically takes between 4 - 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.

We charge a one-time porting fee of $7.00 USD per number.

To get started with your porting request, please provide the following information:

  • The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]
  • The attached Twilio Canadian Letter Of Authorizationwithin the last 15 days
  • Your most recent billing document
  • Your Customer Account Number (the one in your current carrier’s records).
  • Location ID:

    _____e.g. RNTEDRA9ap9xSh2MyTYS_________


1. My Twilio number took forever to port over, what's going on?

Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.

Please refer to this article to Move Twilio Numbers From One Twilio Account To Another