Adding a domain to your account enables website and funnel functionalities to be created and utilized. A domain refers to the web address, for example, a root domain like mydomain.com or a subdomain like www.mydomain.com. To begin, establish a domain with a registrar like Cloudflare, GoDaddy, or others. Afterward, you can integrate the Domain into the system for use.


Please Note:

There is another article that covers setting up a domain using the new beta CDN capability. To view that, click here.




Covered in this Article:

How to configure Domains for Funnels and Websites?


How to check your DNS records (DNS Lookup Tool)

Removing a Domain from the account


Troubleshooting


FAQs


How to configure Domains for Funnels and Websites?


To set up your new Domain, adhere to the following instructions:


Step 1: (DNS Setup) Add an A record OR a CNAME record:


You must complete this step within your domain registrar, such as Cloudflare or GoDaddy. Based on your domain host, you can choose one of the following two methods:


CNAME:

You can add a CNAME record for your subdomains using the value flash.funnels.msgsndr.com


Instructions on Adding a CNAME record to various Domain Registrars:

Namecheap instructions
Godaddy instructions
Cloudflare instrucions
Wix instructions
Hostinger instructions
BlueHost instructions


Please Note:

If you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy.




A Record
Alternatively, you can add an A record for your root domain or subdomain, directing it to 34.68.234.4


Namecheap instructions
Godaddy instructions
Cloudflare instructions
Wix instructions
Hostinger instructions
Bluehost instructions



Please Note:

If you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy.



After adding your Domain to the Domain Registrar, it might take some time for the DNS settings to propagate, so if it doesn't work immediately, give it some time (up to 24 hours) and try again.




Step 2: Add the domain/Subdomain in your sub-account:

Head over to your CRM sub-account> Settings


Navigate to Domains> Add New Domain:


Here you can type in the name of the root domain and the subdomain once your DNS records have propagated:



Please Note:

If you want a funnel step / website page to open without any path (domain.com instead of domain.com/home), you can select that page as the default page for that domain. A default page can be selected from Settings > Domains > Edit Domain.



Step 3: Associate the Domain to a Funnel/Website:

Navigate to Sites> Funnels/Website> Open up your desired Funnel/Website:


Head to Funnel Settings


Here you can choose your desired Domain from a list of available domains and then hit Save:


Your Domain will then be associated with your desired Funnel:


How to check your DNS records (DNS Lookup Tool)


MXtoolbox is a popular online tool that can help you check your Domain's DNS records. Follow these steps to use MXtoolbox for checking DNS records:


Go to the MXtoolbox website at https://mxtoolbox.com.


On the homepage, you will see a dropdown menu with options like MX Lookup, DNS Lookup, Blacklists, etc. Click on the dropdown menu and select the type of DNS record you want to check. Some common options include: standard.


MX Lookup: Check your Domain's mail exchange (MX) records.

DNS Lookup: Check various DNS records like A, AAAA, CNAME, NS, etc.

TXT Lookup: Check the text (TXT) records for your Domain, which often contain information like SPF, DKIM, and DMARC records.

CNAME Lookup: Check your Domain's canonical name (CNAME) records.

After selecting the appropriate option from the dropdown menu, enter your domain name (e.g., example.com) in the input field next to the dropdown menu.



Click the  "DNS Lookup" button to initiate the search.


The tool will then display the DNS records for the Domain you entered. You may need to scroll down to see all the results.

Remember that the DNS records might not be updated instantly if you've recently changed your Domain's configuration. The changes can take some time to propagate across the internet, typically up to 24-48 hours.


Removing a Domain from the account

To remove a domain from your account, head to Settings> Domains> Click on the trash icon next to the Domain you want to delete:

Click on Ok when it prompts your confirmation.


Troubleshooting

What causes an SSL Error?

An SSL (Secure Sockets Layer) error occurs when there is a problem with the SSL certificate or the SSL/TLS (Transport Layer Security) configuration on a website. SSL/TLS is a security protocol that provides encryption and secure communication between a user's browser and the web server. SSL errors can result from various issues, often indicating that the connection between the user's browser and the web server is insecure.

If your Domain is showing a privacy/SSL error, it can be due to one of the following reasons:

  • Multiple DNS (A or CNAME) records exist for the same domain/subdomain. One Domain or subdomain can only work with one platform/server at a time, and that's why you need to have only one DNS record set up for that domain/subdomain.so
  • There is no DNS record added for the Domain
  • The Domain has an AAAA added, other than the A/CNAME record


What causes the error "CNAME / A record not found."

This error occurs if your DNS record is not set up properly or they are added to the incorrect domain host. Use the DNS lookup tool to discover where your Domain is hosted (GoDaddy, CloudFlare, Namecheap, etc.). Make sure to add the DNS record properly and add it to the correct domain host.


404 Error

A 404 error, also known as "404 Not Found," is a standard HTTP status code that indicates the requested web page or resource could not be found on the server. This error typically occurs when a user tries to access a non-existent URL or when the requested page has been deleted or moved to a different location without proper redirection.


If your Domain without any path shows a 404 error, e.g., mydomain.com, you need to go to Settings > Domains > Edit Domain> Select a default page. In case it is already selected, try saving it again.

If your Domain shows a 404 error despite having a default path, e.g., mydomain.com/home, then you need to make sure that one of the funnels/websites that are connected has the same path added in page settings. If the path is already added and it still does not work, then go to the funnel/website settings > remove the Domain> Save> add the Domain again and save.

If your Domain shows a 404 error intermittently, then you might be using the www/root domain with your funnel/website. In that case, ensure you have added a redirect from www to the non-www (root) domain or from the non-www Domain to www.


Why do my Cloudflare domains not work with a Proxy?

Suppose your DNS setup is accurate, but you're still getting a privacy error, your funnel/website is not showing images, or you cannot add the Domain. In that case, you need to make sure you've set the proxy status inside CloudFlare to "DNS Only."

When the CNAME/A record has proxy status set to "proxied," it shows an error.

CloudFlare proxy status is only to be set to "proxied" when setting up a redirect (only use this by following the exact instruction mentioned in the steps to set up a redirect)

FAQs

Can I use the same Domain with more than one platform?

No, one domain/subdomain can only be used with one platform/server at a time (WordPress, Wix, etc.)

If you already use mydomain.com with WordPress, use site.mydomain.com with our system or a different domain.

Also, if you're using a domain/subdomain with funnels/websites, it can't be used with memberships or some other feature hosted on a different server.


Can I add the same Domain to more than one account?

Yes, you can add the same Domain to multiple sub-accounts within the same agency.


How many domains can I add to one account?

You can add as many as needed. There is no limit.


Do I have to purchase SSL for the Domain separately?

No, our system generates SSL automatically once you've added the Domain successfully. You don't need to purchase it separately.


Can I buy a domain from you directly?

No, we only allow you to connect a domain to our system. You cannot purchase a domain directly from our system yet. You can buy it from other domain hosts like GoDaddy, Google Domains, Namecheap, etc.


How many funnels/websites can I connect with one Domain?

You can connect as many as needed within the same agency. There is no limit.