Email Verification From Mailgun within the CRM

Modified on: Wed, 1 Jul, 2026 at 7:16 AM

Email Deliverability

Email Verification & Re-Verification

Use Mailgun to automatically verify new emails entering the CRM, and keep records fresh with 90-day re-verification.

What You'll Learn

Activate Email Verification to have Mailgun verify your new emails automatically inside the CRM. This article covers turning on verification, enabling 90-day re-verification, and how to read the results on a contact record.

Important — This Is a Paid Service

Activating email verification will incur costs from Mailgun in your Mailgun account. Email verification is charged at $0.012 / email. Check Mailgun for current pricing.

Table of Contents

How to Enable Email Verification in the CRM

How to Enable Email Re-Verification in the CRM

Frequently Asked Questions

Video Walkthrough

How to Enable Email Verification in the CRM

Step 1

Switch to Agency View

Click Switch to Agency View from your account menu.

Step 2

Click Settings

Open Settings from the left navigation.

Step 3

Open Email Services → Location Settings

Click Email Services and navigate to Location Settings.

Click on Email Services and navigate to Location Settings

Step 4

Enable the toggle for each sub-account

Turn on Email Verification by clicking the toggle in front of the desired sub-account.

Note

Email verification is a paid service and is charged at $0.012 / email.

Enable Email Verification toggle for a sub-account

How to Enable Email Re-Verification in the CRM

Step 1

Go to Sub-Accounts

Once you're in Agency View, click Sub-Accounts.

Step 2

Search for the sub-account

Search by the sub-account name.

Step 3

Open the sub-account

Click the sub-account name to open it.

Step 4

Turn on 90-day re-verification

Scroll down to Email Advanced Settings → Enable Re-verification for 90 days and switch it on.

Enable Re-verification for 90 days toggle

Note

If enabled, we will re-verify all emails every 90 days, since emails go valid or invalid over time.

Frequently Asked Questions

Q: How does email verification work?

Email verification checks emails against Mailgun's records when they enter the system for the first time — via form, survey, calendar, or chat widget — or when you send a new email after enabling email verification. If re-verification is enabled, it also runs every 90 days.

Q: Where do I see the verification result for a contact?

Open the contact record, scroll down the right side, and click the envelope icon. Green means the email is valid. Red means it's invalid, too old, previously bounced, or unsubscribed — the error message will explain why.

Q: Is email verification free?

No. It's a paid Mailgun service billed at $0.012 per email, charged to your connected Mailgun account. Check Mailgun's pricing page for current rates.

Q: Does re-verification cost the same as first-time verification?

Yes. Each re-verification check is billed the same way as an initial verification, since it's the same Mailgun lookup run again.

Q: Will re-verification run on all my existing contacts?

Once enabled, all emails in the sub-account are re-checked on a rolling 90-day cycle, not just new contacts.

Q: Can I turn re-verification off after enabling it?

Yes. Go back to the sub-account's Email Advanced Settings and switch the Enable Re-verification toggle off at any time.