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            Redesigned Navigation for Phone System - Now Available in Labs

            Modified on: Tue, 14 Oct, 2025 at 10:00 AM

            The redesigned Phone System navigation currently in Labs organizes all telephony settings into clear tabs like Phone Numbers, Messaging, Voice, and more. Early adopters get a faster, more intuitive workflow while helping HighLevel refine the experience.

            What is the Redesigned Navigation for Phone System?

            An overhauled interface that replaces scattered menus with a simple, tab-based layout. Each tab groups related telephony tools number management, compliance, call flows, and trust services so you can locate and configure settings in seconds instead of minutes.

            Key Benefits of the Redesigned Navigation


            Discover how the new layout accelerates daily tasks and reduces training time.


            • Logical grouping eliminates guesswork and extra clicks.


            • Onboarding new team members is faster because the UI follows real-world workflows.


            • Less navigation friction means quicker troubleshooting and happier clients.


            • Built from agency feedback, so the structure reflects how you actually use HighLevel.

            Overview of New Phone System Tabs


            Phone Numbers: Manage all aspects of your phone numbers from a single place. You can purchase new numbers, port or release existing ones, and configure features like caller ID, forwarding, and whisper/record options. Built-in health checks help ensure your numbers are properly assigned and functioning as expected.


            Regulatory Bundles: Keep your numbers compliant across different regions with regulatory bundles. Create and track address bundles required for local regulations, monitor submission statuses, and quickly resolve any failures to maintain uninterrupted service.


            Messaging: Centralize all SMS and MMS settings and analytics. Set account-wide opt-out language, establish daily sending limits, and configure error thresholds for compliance. You can also review delivery statistics and see compliance warnings in real time to keep messaging performance optimized.


            Voice: Control inbound and outbound call behavior through an intuitive set of tools. Design call flows, create IVRs, and configure voicemail routing. You can also toggle call recording, enable automated text-back responses, and fine-tune your voice settings to match your business needs.


            Trust Center: Manage brand identity and campaign approvals directly within the Trust Center. Here you can register A2P 10DLC brands and campaigns, configure CNAM for caller ID, and enable SHAKEN/STIR protocols along with other caller-trust tools to protect your communications.


            Additional Settings: Access advanced telephony options for specialized setups. Features include number intelligence lookup and validation tools, as well as provider configurations for custom SIP or carrier integrations.


            How To Setup the Redesigned Navigation

            Early access lives inside Labs so you can test before GA release.

             

            1. Open the desired sub-account.
            2. Navigate to Settings → Labs.
            3. Locate “New Navigation for Phone System Settings” and toggle ON.
            4. Refresh the page; the new tab layout loads instantly for that sub-account.



            Access Phone Numbers


            From your sub-account dashboard, click Settings and scroll down to find Phone Systems tab. 

            Explore each tab and submit feedback via the in-app banner.


            Frequently Asked Questions

             

            Q: Does enabling the beta change my existing call flows or messaging limits?
            No—settings are reorganized, not modified. Your configurations remain intact.


            Q: Can I switch back to the old layout?
            Yes. Return to Settings → Labs and disable the toggle to revert instantly.


            Q: Will this become mandatory?
            After the beta concludes and feedback is incorporated, HighLevel plans a GA rollout. You’ll receive advance notice before any permanent switch.


            Q: Do user permissions still apply?
            Absolutely. Team members only see tabs and controls their role permits.


            Q: Is the new navigation available agency-wide?
            Enable it per sub-account during beta to prevent surprises in live environments.


            Q: Where do I give feedback?
            Click the purple “Share Feedback” banner that appears once the beta is active.

            Related Articles

            • How to Purchase a Phone Number in a Sub-Account

            • Configuring Sender ID and Opt-Out Language for SMS Compliance

            • LC – Phone Messaging Policy

            • Regulatory Bundle and Address Creation for Sub-Accounts

            • How to Prevent SMS Filtering by Carriers (Error 30007)

            • What is LC – Phone System?

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