In this Article
  • What is In app call for IVR?

  • How to configure?

  • What are the supported communication channels? 

  • What happens if I want to choose multiple channels?



What is In app call for IVR?


Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their GHL app (both web and mobile versions).



How to configure?


  • Go to Settings -> My staff
  • Click on Edit and go to "Call & Voicemail Settings" section.
  • Select from a set of options in the "Default channel for IVR"
  • Web app - Receive IVR calls on GHL web app
  • Mobile app
  • My Phone number
Screenshot 2024-05-21 at 15
Screenshot 2024-05-21 at 12


Mobile app :


Web app: 


What are the supported channels?


Currently a staff member can choose either of the below as the default mode of communication for IVR

  • Web app - Receive IVR calls on GHL web app
  • Mobile app - Receive IVR calls on GHL mobile app
  • Phone number - Recieve IVR calls on phone number


What happens if I want to choose multiple channels?


Currently only a single option is given as a default channel. Staff member can only pick one channel. The ability to select multiple channels is not available right now.