Learn why Apple Mail can display a cached countdown image, how Hide Timer in Apple Mail works, how to enable the setting, and how timer-aware email links continue to route contacts based on the timer state.

Hide Timer in Apple Mail prevents the countdown timer from displaying in Apple Mail when image caching could cause the timer to appear outdated. Other supported email clients can continue displaying the countdown normally.

Countdown timers in emails are displayed as animated images. Apple Mail may cache the timer image, which can prevent the countdown from refreshing normally when the same email is opened again. Hiding the timer in Apple Mail avoids showing a cached countdown image that may no longer match the current timer state.

Enable this setting when Apple Mail caching could cause the countdown image to display outdated timer information.

1. Go to Marketing → Countdown Timers.
2. Open an existing timer or click + Newto create one.
   
3. Open the Styling settings.
4. Scroll to the Apple Mail setting.
5. Enable Hide Timer in Apple Mail.
   
6. Save the timer.
7. Preview and test the email before sending it to your audience.

• Using Countdown Timers in Emails
• Getting Started with Countdown Timer
• Guide: Dynamic Countdown Timer
• Editing a Countdown Timer
• Countdown Timer Placeholders in Shared Email Templates
• Redirection Links in Countdown Timer