Learn why countdown timers become placeholders when email templates are copied between sub-accounts, how to copy the template, and how to connect the placeholder to a working timer in the destination sub-account.

A Countdown Timer Placeholder appears when an email template containing a countdown timer is copied to another sub-account. The placeholder preserves the timer's position in the template but does not function as a countdown until a timer from the destination sub-account is selected.

Countdown Timer placeholders are currently documented for shared email templates.

Copy the email template normally. The countdown timer will automatically become a placeholder when the template is copied to another sub-account.

1. Go to Marketing → Emails → Templates.
2. Create or open an email template that contains a countdown timer.
   
3. Return to the Templates list.
4. Open the template's three-dot menu and select Share.
   
5. Configure the sharing permissions and copy the template link.
6. Open the share link and select Add Template.
7. Select the destination sub-account, rename the template if needed, and clone the template.

The copied template cannot use the original countdown timer automatically. Select a countdown timer available in the destination sub-account before using the email.

1. In the destination sub-account, go to Marketing → Emails → Templates.
2. Open the copied email template.
3. Select the Countdown Timer Placeholder.
   
   
4. Choose an existing countdown timer from the destination sub-account
5. If no suitable timer exists, go to Marketing → Countdown Timers and create one. Then return to the email template and select the new timer.
6. Save and test the email before using it in a campaign.

• Using Countdown Timers in Emails
• Share Email Template across Agencies
• Whitelabel Email Template Sharing: Step-by-Step Guide
• Getting Started with Countdown Timer