Outbound Calling Using the HighLevel Mobile App

Modified on: Fri, 20 Jun, 2025 at 3:53 PM

The mobile calling experience goes beyond just “Hello.” Whether you’re speaking to a lead, a client, or a teammate, everything you need to take action is now just a tap away. From scheduling follow-ups to logging call outcomes, the Mobile App puts your workflows where they matter most: right on the call screen.

For a full overview of available mobile features, visit Mobile Apps Overview.

TABLE OF CONTENTS

Overview of Outbound Calling Using the HighLevel Mobile App
Key Benefits of Outbound Calling in the HighLevel Mobile App
Advanced Features Available During a Call on the HighLevel Mobile App
Advanced Features Available After a Call on the HighLevel Mobile App
How to Make Outbound Calls Using the HighLevel Mobile App
- Placing Outbound Calls with HighLevel Through Your Phone's Native Calling App
- Placing Outbound Calls Within the HighLevel Mobile App
Frequently Asked Questions
Related Articles

Overview of Outbound Calling Using the HighLevel Mobile App

With HighLevel’s mobile call feature, your smartphone becomes a central hub for communication and productivity. Beyond making calls, the app enables you to handle tasks, add notes, and schedule follow-ups instantly without switching screens or losing focus during conversations. The mobile app uses the same phone system as your HighLevel desktop experience, so calls, recordings, and billing are managed seamlessly across both platforms.

Key Benefits of Outbound Calling in the HighLevel Mobile App

Mobile calling isn’t just about talking, it’s about acting. This feature helps streamline your workflow, allowing you to manage follow-ups, notes, payments, and more!

Real-time Action: Eliminate screen switching by scheduling or taking notes mid-call
Efficiency: Save time with embedded task creation tools
Customer Experience: Improve interactions with instant follow-up options
Consistency: Reduce missed tasks or lost context from calls
Information Access: View complete profile and payment information while speaking
Flexibility: Work on the go without sacrificing CRM functionality

Advanced Features Available During a Call on the HighLevel Mobile App

On the in-call screen, you can do much more than just talk. These tools help you take action in real time, keeping everything organized and actionable.

DND: Toggle Do Not Disturb for the contact directly from the call
Transfer: Pass the call to another team member. Click here to learn more about the Call Transfer feature
Calendars: Access calendars and schedule a follow-up appointment without leaving the call
Notes: Type or dictate real-time notes while on the call
Tasks: Create, manage and view tasks associated with the contact
Payments: Review or log payments. Click here to learn more on Payment Hub in the Mobile App
Profile: View the contact’s full profile details
Speaker / Mute / Hold / Keypad / End Call: Standard call controls

Advanced Features Available After a Call on the HighLevel Mobile App

Once the call ends, the mobile app presents a summary screen with direct access to post-call actions. This helps ensure nothing falls through the cracks.

Notes: Finish or edit your in-call notes
Calendars: Schedule any meetings or callbacks
Tasks: Add new follow-ups or action items
Tags: Apply contact tags to help organize leads
Profile: View the contact’s detailed information
DND / Message / Call Back: Take immediate next steps with a tap

How to Make Outbound Calls Using the HighLevel Mobile App

You can make outbound calls using either through the HighLevel Mobile App or through your phone's native call functionality. This flexibility allows you to stay connected from wherever you're working. There are multiple methods to place an outbound call, allowing you to chose the option that best fits your workflow.

Placing Outbound Calls with HighLevel Through Your Phone's Native Calling App

After installing the mobile app, you can also use it to call contacts saved directly in your phone:

Open your phone’s Contacts app. Press and hold the call button.
When prompted, select HighLevel or LeadConnector from the call method options to place the call

Placing Outbound Calls Within the HighLevel Mobile App

From an Existing Conversation:

Navigate to the Conversations tab using the bottom navigation ribbon
Locate the conversation with the contact you would like to call and click on the conversation to open it.
Tap the Call button in the upper right corner of the screen.

From an Existing Contact:

Navigate to the Contacts tab using the bottom navigation ribbon
Select the desired contact to open the contact page
Tap the Call button to place a call

Using the Floating Lightning Button:

Tap the Lightning icon in the bottom-right corner of the screen.
Select the "Make a Call" option in the lower-left corner in order to place a call.

Using the Floating Phone Button:

From the Notifications tab, select the phone button in the lower right-hand corner
This will bring you to the call dialer screen. Enter a phone number here to place an outbound call

Frequently Asked Questions

Q: Can I transfer a call while using the mobile app?
Yes. Use the Transfer button on the call screen to redirect the call to a teammate. Learn more about call transfers.

Q: Where do my in-call notes get saved?
They are saved under the contact’s record in your CRM for easy follow-up.

Q: How are spam calls handled in the mobile app?
The app automatically flags known or suspected spam callers. These calls will appear with a spam label to help you avoid answering unwanted calls. Learn more about spam tagging.

Q: What happens if I miss a call?
If a voicemail is set up, the contact can leave a message. Learn more on setting up voicemail. You can also set up call routing to ensure calls reach your mobile app. Learn more on forwarding calls to mobile app.

Q: How is mobile calling priced in HighLevel?
Calls made through the mobile app are billed based on your Twilio or HighLevel phone system usage. This includes outbound and inbound minutes, which are tracked in your account. Learn more about LC Phone System pricing.