Comprehensive workflow stats

Workfow Stats 

Introducing a new "Stats" button on the Workflow List page, allowing users to easily view communication channel performance metrics such as SMS and email statistics. This new feature enables users to compare stats across different workflows and assess how each workflow has performed without having to open them individually.

TABLE OF CONTENTS

• How To Enable and Use the stats feature
• Important Notes
• Frequently Asked Questions

How To Enable and Use the stats feature

Follow these steps to access the new "Stats" button and view workflow performance metrics:

1. Navigate to Automations:

   • Go to the Automations section from the main menu.
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2. Access the Workflow List:

   • Locate the workflow list page where all workflows are displayed.
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3. Expand the Workflow to View Stats:

   • Click on the accordion button next to the workflow name to expand it.
   • The "Stats" button will now appear, allowing you to view the metrics for the selected workflow.
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Important Notes

• Historical Data: Stats will include data from January 1, 2023 onwards.
• Deleted Actions: If SMS or email actions were used in a workflow and later removed, the stats for these actions will still be included in the reports.
• Scope of Stats: Currently, stats are available only for individual workflows, not for folders.

Frequently Asked Questions

Q: What types of stats can I see with this feature?

The "Stats" button provides performance metrics for SMS and email actions used within workflows, allowing you to monitor how each communication channel is performing over time. Currently whatsapp and IVR are not supported.

Q: Are stats available for folders?

No, currently, the stats are only available for individual workflows. Stats for folders are not supported at this time.

Q: Will stats be shown for actions that have been deleted from workflows?

Yes, if SMS or email actions were used in a workflow in the past but were later deleted, the statistics for those actions will still appear in the reports.