How to Purchase a Phone Number in a Sub-Account

Modified on: Thu, 17 Apr, 2025 at 7:50 AM

This article walks you through how to purchase a phone number within a HighLevel sub-account, enabling SMS and voice functionality for outreach, communication and campaigns.

TABLE OF CONTENTS

Why Purchase a Phone Number in HighLevel?
Key Benefits of Purchasing a Phone Number
Steps to Purchase a Phone Number
Regulatory Requirements for International Phone Numbers
Frequently Asked Questions
Related Articles

Why Purchase a Phone Number in HighLevel?

Purchasing a phone number in HighLevel allows you to send and receive calls and texts directly from the platform. This gives users access to a wide range of local and toll-free numbers which is essential for automating outreach, managing client communications, and building a seamless experience across funnels, campaigns, and conversations.

Note: Phone numbers are managed at the sub-account level, not agency-wide. Each sub-account should have its own number for tracking and configuration purposes.

Key Benefits of Purchasing a Phone Number

Enables two-way SMS and calling inside HighLevel.
Establishes local or toll-free presence for branding and trust.
Powers automated workflows, call routing, and voicemail.
Integrates with users, pipelines, and campaigns for seamless communication.
Prevents the need to use personal phone numbers for business tasks.

Steps to Purchase a Phone Number

Step 1: Navigate to Phone Number Settings

Click on Settings from your sub-account.
Select PhoneNumbers under Business Services.
Click on the + Add Number button and select Add Phone Number from the drop-down.

Step 2: Select Country and Number

Select your desired Country from the list of available countries.
You can choose your Number from the available list of Local or Toll Free numbers.
Use the Refresh Results button to get a new list of available numbers.

You can use the filter option to search your desirable numbers on the basis of:

Digit or Phrases and match it with (first, last or any) part of the number.
Capabilities (SMS, MMS, Voice)
Number Type (Local or Toll Free)

Step 3: Buy a Number

Select the number of your choice.
Click on Proceed to Buy button to complete the purchase.

Regulatory Requirements for International Phone Numbers

A regulatory Bundle or Address is required when purchasing phone numbers in most countries outside the USA and Canada.

Checkout our Guide on: Regulatory Bundle and Address Creation for Sub-Accounts

Frequently Asked Questions

Q: Can I purchase multiple phone numbers for the same sub-account?

Yes, you can purchase multiple numbers. This is helpful for managing different departments, services, or geographic regions within the same sub-account.

Q: Do I need a separate number for each user?

Not necessarily. One number can serve multiple users if routed correctly, but for personalized outbound messaging and tracking, dedicated numbers per user are recommended.

Q: Will I be charged monthly for purchased phone numbers?

Yes. you will be charged a small monthly rental fee for each number. Rates vary based on the type (local or toll-free) and region.

Q: Can I import a phone number I already own in Twilio?

Yes! You can import existing Twilio numbers. Follow this guide: Import Existing Twilio Numbers into HighLevel