How to check logs for a specific text message if you are connected to your own Twilio account

Modified on: Tue, 23 Sep, 2025 at 3:28 AM

Overview

Twilio provides tools to investigate messaging activity between Twilio and your application. If a message fails to go through, is delayed, or behaves unexpectedly, reviewing the Messaging Logs in Twilio should be your first step. These logs help you confirm delivery status, identify errors, and gather details for further troubleshooting.

How to navigate to the Messaging Logs and how to use them?

Step-by-Step Guide-

1. Log in to Twilio

Go to: https://console.twilio.com/

2. Access Subaccounts

Click Account (in the middle of screen) → Subaccounts.

If there are too many subaccounts, go back to HighLevel (HL) and copy the Account SID for the location.

In Twilio, search for that Subaccount SID and open it.

Search based on the Twilio Subaccount SID in agency level settings -> Twilio
Paste the Account SID here and click on it:

3. Navigate to Messaging Logs

In the left panel: Monitor > Logs > Messaging.

4. Search for Messages

Use the contact’s phone number (without formatting) in the search fields:
- FROM field → Incoming SMS (contact sent a text to Twilio).
- TO field → Outgoing SMS (Twilio sent a text to the contact).

Put the lead's phone number (remove all phone format) in the TO field:

5. Review Log Entries

Each log line shows:
- Message SID (unique identifier).
- TO and FROM numbers.
- Status (accepted, delivered, failed, etc.).
- Segments (number of parts if the SMS was split).
- Media (if MMS was attached).
Logs highlight issues:
- Yellow or red rows indicate failed or problematic messages.
- Green (200 status) indicates success.

If it says delivered but the contact is not receiving it, grab this Message SID and Create a support ticket with Twilio support

6. View Message Details

Click the hyperlinked date to see full details, including:
- Delivery Steps: request creation, queue time, carrier handoff.
- Request Inspector: requests/responses between Twilio and your app.
- Errors: color-coded statuses (e.g., 404 if a webhook endpoint is missing).
Hovering over records will preview message content.

In the detailed view of the message log, you can find the Message SID (Twilio's unique identifier for this message), as well as the time the resource was created, TO and FROM numbers, Delivery Steps, and the Request Inspector.

The Delivery Steps section of this log will show you when the request was created, how long it was queued on Twilio's platform, and when it was sent out to our carrier partner for delivery. These factors can help you determine where an undelivered message failed, or investigate latency issues.

The request inspector shows all requests and responses made when sending or receiving this message. You can easily see errors on requests by the color-coded status on the right of a request.

In the above response, we can see that we received a 404 response because Twilio was unable to find the tunnel for the webhook we set up for messages.

Check MMS Capability of Twilio Number

1. Go to Explore Products → Scroll down → Phone Numbers.

2. Check if the number has MMS capabilities, or if the number can send/receive SMS to domestic numbers only