Moving numbers out of an LC Phone Sub-account to the client's own Twilio account

Modified on: Thu, 25 Jul, 2024 at 3:47 PM

TABLE OF CONTENTS

1. Create a support ticket with Twilio support
2. Copy and paste this email
3. Submit Your Request

Please provide the Location ID to our support team that you are trying to move the Twilio number(s) from so we can identify the ISV account's Account SID for you

1. Create a support ticket with Twilio support

With the Subject: Moving numbers request (Click here for Twilio Support in a new window)

2. Copy and paste this email

CC: [email protected] and click add ( + ) so we can approve your request.

Hi Twilio Support, 
 
I would like to move the following phone numbers to a new sub-account - 
 
+1 PASTE_TWILIO_NUMBER_HERE 
 
Losing sub-account SID -  
please contact HighLevel support to get the ISV location's Twilio sub-account SID where the number is currently in  for you

Gaining sub-account SID -  
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio sub-account SID here 
 
Time-frame: ASAP 
 
Please process this request at the earliest because it is business-critical for me 
 
Thanks!

Product: Phone numbers

Business Impact:

P2 Degraded - Twilio or your configuration is not functioning properly or intermittently

3. Submit Your Request

Please click on "No" at the bottom

Click on

SUBMIT HELP REQUEST

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