Welcome to an overview of the Priority Support Upgrade!
Use the clickable Table of Contents below to navigate this overview to find the answers you need.
Covered in this article:
How Do I Use Priority Support?
After upgrading to Priority Support, you can either chat or call us 24/7.
To use your LIVE Priority Chat, click on the blue icon in the top right of Agency View.
Next, select "Priority Live Chat" from the agency options below
To call us dial +1 (888) 732-4197
Why Upgrade to Priority Support? What Are the Benefits?
When you upgrade to Priority Support, regardless of severity, you will enjoy:
- Faster 24/7 Phone Support
- Faster 24/7 Chat Support
- Faster 24/7 Ticket Support
- Faster Ticket Escalation & Response Times
This is done by automatic prioritization of all tickets created by your agency. This means you will benefit by:
- Skipping to the front of the line
- Receiving faster responses to tickets
- Reducing your average support ticket resolution time
- Grow your business faster by submitting and resolving inbound Support requests 24/7!
If you want to go faster, then it's time to upgrade to Priority Support today!
How Do I Buy or Upgrade to Priority Support?
From within your Agency View > Click on the "Marketplace tab" > then select "Priority Support."
Select either the monthly plan or get two months free (a $600 value) when you choose the annual plan!
If you don't mind using our domain and not your while label to log in, you can travel directly to the offering from this link: https://app.gohighlevel.com/marketplace?t=priority-support
Otherwise, purchase using the instructions above from within your HighLevel App in the Agency View.
How do I request to cancel my Priority Support Upgrade? How do I downgrade to Standard Support?
After you have filled out the Priority Support Cancelation Request, we will respond to your request within 24 to 48 hours or less.
What if I am the owner of more than one Agency Account? Does a single Priority Support Upgrade purchase enable it for all of my HighLevel Agency Accounts?
Priority Support Upgrade is valid for only one Agency account per active subscription. Meaning the one you sign up with is the only one you will use to receive the Priority Support benefit. You will need to purchase Priority Support for the specific agency you wish to enable Priority Support with.
*Priority Support Upgrade does not work for sub-account or sub-location owners. In essence, as an Agency Owner, Agency Admin, or Agency User, you can receive Support related to anything in your Agency. Non-Agency Users cannot receive HighLevel Support. This is for the security, privacy, and protection of all of our clients and their Agency information.
This means users with user permissions of Location Users and Location Admins do not have access to utilize or see the Priority Support Upgrade Widget. In fact, only Agency Admins and Agency Users are provided any form of HighLevel Support upon verification. We support your Agency Users and Admins. We do not support Location Users. However, an Agency Admin or Agency User can receive Support for any sub-location or sub-account.
Do I get a dedicated Support Rep or Point of Contact I can schedule 1-on-1 calls with or email directly?
No. This service no longer offers a dedicated Priority Support Representative. You are not able to book 1-on-1 strategy calls with Support or Success through this service. However, you will enjoy faster phone, chat, and ticket support - saving you time and money while accelerating your inbound support ticket request needs. We're excited to serve you as we continue to LevelUp your business together!