Updating your API Keys

Troubleshooting FAQ's

Q1: What is an API Key and how is it used?

Q2: What does Eliza use the API Key for?

Q3: How do I know if my API Key is old?

Q4: What will happen if my API key is compromised?



Updating your API Keys

1. Log into your app




2. Click on the Settings tab

Click on the Settings tab






3. Click into "business info" tab then locate API Key.

As you can see the API key in the image below is from the old system and will need to be updated to the new API. 

Note:
New API keys will have 250+ characters, older API keys will have around 50 character

Click into "business info" tab then locate API Key.






4. Click on Regenerate Key icon to get the new key.

Click on Regenerate Key icon to get the new key.






5. Type "Confirm"

Once you have clicked on the regenerate button (blue) you will be prompted with a pop up. Please read carefully, then proceed.

Please note
Anywhere you have been using the old API key will not work once you have regenerated your NEW API key.

Please update your integrations with your new API keys

Type "Confirm"






6. Click on Yes, Reset

Click on Yes, Reset






7. Refresh the page

A new API key will appear. Please make sure to update the integrations still using the OLD API keys to ensure no service disruption
Refresh the page








Troubleshooting


Q1: What is an API Key and how is it used?

An application programming interface key (API key) is a unique identifier used to authenticate a user, developer, or data passed via API. Its essentially secret Key that you want to keep close and not share.
An authorized API key will allow you to pass data between software automatically using applications like Zapier, Pabbly, Integrately, Integromat and others. 



Q2: What does Eliza use the API Key for?

  • To make outbound calls
  • To book/update appointments in teams calendar
  • To assign users to the conversations
  • To create/update opportunities


Q3: How do I know if my API Key is old?

Old API keys have around 50 characters. New API keys will have 250+ characters.



Q4: What will happen if my API key is compromised?

Please keep your API key safe at all times. Who ever gets access to your API key will be allowed to manipulate and edit, alter or change anything within the system or perhaps software that is indirectly related. If your API Key has been compromised please reset it within in company settings or consult your account manager immediately.