When we open the links sent from HighLevel, it's going to email.mg.yourdomain.com, which is the Mailgun subdomain you set up for the location here. It is because we need to change the links in the email for tracking statistics.


The Cname record you added when you set up in the domain provider is essential for Mailgun to track the open and click tracking, and unsubscribed.


The record for email.mg.yourdomain.com should be pointing to Mailgun.org, that's how they are able to fetch data and show the email stats.



If you are seeing this error when clicking the link:



If it says email.mg.yourdomain.com refused to connect when you have your own Mailgun domain/subdomain set up




This site can't be reached



That means the CNAME record might not be set up properly.




1. To verify that, copy the red highlighted in the image above ---> email.mg.yourdomain.com


Depending on the subdomain you set up with Mailgun, 


For example:

If you set up mg.companyname.com,

You will look up the cname record for email.mg.companyname.com


If you set up replies.companyname.com,

You will look up the cname record for email.replies.companyname.com


If you set up support.companyname.com,

You will look up the cname record for email.support.companyname.com




2. Go to MX toolbox to look up the Cname record:

        https://mxtoolbox.com/CnameLookup.aspx




3. If it says DNS records not found:


    a. login to your domain provider 

    b. Go to DNS records and check the CNAME record




4. If it is already pointing to mailgun.org:


    a. Go to Mailgun -> Click the Sending tab on the left -> Domain Settings


    b. Edit the Tracking Protocol


    c. Send the email test again from HighLevel and please reach out to support if it's still not working!

        



Here's How to Enable HTTPS Tracking Links








If the info above does not help, please provide a screenshot to show all DNS records in your domain provider and send it to support@gohighlevel.com



https://gohighlevelassist.freshdesk.com/support/solutions/folders/48000665892













Common issues:



1. If The CNAME record includes the root domain, it will not work here:



If you are using GoDaddy or Namecheap, be sure to omit the root domain from the record so it is email.mg only


Host name:


Depending on the subdomain you are trying to set up, if you are trying to set up

mg.companyname.com The host name will be email.mg

replies.companyname.com The host name will be email.replies

support.companyname.com The host name will be email.support