When we open the links sent from HighLevel, it's going to email.mg.yourdomain.com, which is the Mailgun subdomain you set up for the location here. It is because we need to change the links in the email for tracking statistics.

The Cname record you added when you set up in the domain provider is essential for Mailgun to track the open and click tracking, and unsubscribed.

The record for email.mg.yourdomain.com should be pointing to Mailgun.org, that's how they are able to fetch data and show the email stats.

If you are seeing this error when clicking the link:

That means you are using our HighLevel default Mailgun account. The links from the emails sent using our default Mailgun account won’t open. 

To be able to open links in the emails sent from HighLevel, please use your own Mailgun Account or add an SMTP provider:

If it says email.mg.yourdomain.com refused to connect when you have your own Mailgun domain/subdomain set up

This site can't be reached

That means the CNAME record might not be set up properly.

1. To verify that, copy the red highlighted in the image above ---> email.mg.yourdomain.com

2. Go to MX toolbox to look up the Cname record:


3. If it says DNS records not found:

    a. login to your domain provider 

    b. Go to DNS records and check the CNAME record

4. If it is already pointing to mailgun.org:

    a. Go to Mailgun -> Sending on the left -> Domain Settings

    b. Turn off Click Tracking

    c. Send the email test again from HighLevel and you should be able to open the links in the email


5. If you want to keep Click Tracking on, you can email Mailgun support and they will let you know How to Enable HTTPS Tracking Links

If the info above does not help, please provide a screenshot to show all DNS records in your domain provider and send it to support@gohighlevel.com


Common issues:

1. The CNAME record includes the root domain

If you are using GoDaddy or Namecheap, be sure to omit the root domain from the record so it is email.mg only