Prospect AI Activity Center & CRM Pipeline Integration

Modified on: Wed, 28 Oct, 2026 at 11:54 PM

PROSPECT AI
Prospect AI Activity Center & CRM Pipeline Integration
Monitor AI agent activity, review execution history, and automatically add newly discovered prospects to a CRM pipeline and stage.
What You'll Learn

Prospect AI helps you discover business leads and monitor the performance of your AI agents. The redesigned experience introduces detailed execution history, improved agent dashboards, and recommendations for refining prospect discovery.

Native CRM pipeline integration can automatically add newly discovered prospects to a selected pipeline and stage. Learn how to review agents, investigate unsuccessful runs, view discovered prospects, and configure pipeline integration in HighLevel.

1

What Is the Prospect AI Activity Center & CRM Pipeline Integration?

The Prospect AI Activity Center provides visibility into how your AI agents discover business prospects. You can review execution history, upcoming schedules, prospect counts, discovered business categories, and recommendations when an agent does not find prospects.

Selecting an agent opens its dedicated workspace with Summary and Activity tabs rather than immediately entering edit mode. The redesigned dashboard also provides agent metrics and search.

CRM pipeline integration connects prospect discovery with HighLevel's sales process. When configured within a sub-account, an agent can automatically add newly discovered prospects to a selected pipeline and stage.

2

Key Benefits of Prospect AI Activity Center & CRM Pipeline Integration

The redesigned Prospect AI experience makes it easier to review agent performance, investigate unsuccessful runs, and organize prospects for follow-up.

  • Enhanced Agent Cards: Review prospect totals, recent execution information, upcoming schedules, and agent specialization without opening the editing screen.
  • Summary and Activity Views: Review configuration, prospect statistics, discovery criteria, and execution history before making changes.
  • Actionable Diagnostics: Understand why an agent found no prospects and review suggested adjustments.
  • Dashboard Visibility: See agent totals, active agents, discovered prospects, monthly lead usage, and search controls.
  • CRM Pipeline Integration: Route newly discovered prospects to an existing sub-account pipeline and stage.
CONNECTED PROSPECTING
From Discovery to Pipeline
Prospect AI combines automated prospect discovery with CRM pipeline management so teams can organize new leads for follow-up.
3

Prerequisites and Limitations

Prospect AI access and CRM routing depend on the account's Prospecting configuration. Review these requirements before enabling automatic pipeline placement.

  • Prospecting access: Prospecting and Prospect AI must be available in the applicable account.
  • Sub-account requirement: Native Prospect AI pipeline routing is supported for agents configured within a sub-account. Agency-level agents do not support this option.
  • Existing pipeline: The sub-account must have a CRM pipeline and the destination stage you want to use.
  • Contact creation: Enable Save new prospects to Contacts when configuring pipeline placement for the AI agent.
  • Future prospects: Pipeline changes apply to prospects discovered after the settings are saved. Existing prospects are not automatically moved.
  • Usage limits: Monthly lead limits and Prospect AI availability depend on the account's Prospecting access.
Important:

Automatic routing from Prospect AI is different from manually adding a prospect to a pipeline during a Prospecting search.

4

How to Set Up Prospect AI Activity Center & CRM Pipeline Integration

Use the Prospect AI dashboard to review agent activity. To automatically route newly discovered prospects to CRM, open an existing agent and configure its Lead enrichment settings.

Review Agent Activity and Prospect Results

The agent workspace lets you review configuration and execution results before editing an agent.

  1. Open the relevant HighLevel Sub-Account.
  2. Select Marketing from the left navigation.
  3. Open Prospecting.
  4. Select the Prospect AI tab.
Sub-account navigation showing the Prospecting and Prospect AI location
  1. Locate the AI agent you want to review on the dashboard.
  2. Select the agent's card to open the Agent details panel.
  3. Select Summary to review prospect statistics, criteria, and scheduling.
  4. Select Activity to review historical runs and upcoming schedules.
  5. Review any unsuccessful runs and the available recommendations.
New to Prospect AI? If no agents exist, you can use the available agent creation option. Depending on the dashboard state, it may appear as Create your first AI Agent or New AI sales agent.
Prospect AI screen showing the option to create an AI agent

Configure CRM Pipeline Integration for an Existing Agent

Pipeline integration is configured separately for each eligible agent. Follow these steps to choose the pipeline and stage for future discoveries.

  1. Open the relevant HighLevel Sub-Account.
  2. Select Marketing.
  3. Open Prospecting.
  4. Select the Prospect AI tab.
  5. Select an existing AI agent.
  6. In the Agent details panel, click Edit.
Agent details panel displaying the Edit action
  1. Open the Lead enrichment step in the agent editing screen.
  2. Turn on Save new prospects to Contacts.
  3. Check Also add to a pipeline stage.
  4. Use Pipeline name to select the destination pipeline.
  5. Use Stage to select the destination stage.
  6. Click Update agent to save the changes.
Lead enrichment settings showing Save new prospects to Contacts, Also add to a pipeline stage, Pipeline name, and Stage selectors
Configuration Applied

New prospects discovered by the configured agent can be added to the selected CRM pipeline and stage. Previously discovered prospects are not moved automatically.

5

Redesigned AI Agent Cards

Redesigned agent cards display information directly on the Prospect AI dashboard. Each card helps you identify the agent and review its recent results without opening the editing screen.

Total Prospects Discovered

The total number of prospects discovered by the agent.

Last Run

The most recent execution information shown on the card.

Next Scheduled Run

When the agent is expected to run again.

Agent Description and Specialization

The agent's purpose and the types of businesses it targets.

View Prospects

Opens the list of prospects discovered by that agent.

Prospect AI dashboard displaying agent cards, last run, next run, total prospects, and View prospects

View All Prospects Discovered by an Agent

Use the View prospects action to open a list of businesses discovered by a specific AI agent. The list shows available prospect details and provides a search field.

  1. Open your HighLevel Sub-Account.
  2. Select Marketing, then Prospecting.
  3. Open the Prospect AI tab.
  4. Locate the agent whose discoveries you want to review.
  5. Click View prospects on the agent card.
  6. Review the List of prospects side panel. Use Search prospect to find a business in the list.

Prospect AI List of prospects panel showing discovered businesses and the prospect search field

6

Summary and Activity Tabs

Selecting an agent opens its details panel instead of immediately entering edit mode. The Summary and Activity tabs provide different views of configuration and performance information.

Summary Tab

The Summary tab provides a snapshot of the agent's configuration, discovered prospects, finding criteria, and upcoming schedule.

  • Prospect information: Review the total discovered prospects and available business-category breakdowns.
  • Prospect finding criteria: Review settings such as search radius, website requirements, Google Business Profile rating, and conversion criteria.
  • Scheduling: Review the agent's schedule and next planned run.
  • View all prospects: Open the list of businesses discovered by the agent.
Agent Summary tab showing prospect statistics, discovery criteria, scheduling, and View all prospects

Activity Tab

The Activity tab shows previous runs, upcoming schedules, results, and available diagnostic information. It helps you understand how an agent has performed over time.

  • Execution history: Review previous runs and recorded results.
  • Run status: Use the available All, Success, and Failed views to review results.
  • Upcoming schedules: See when the next agent run is planned.
  • No-prospects-found details: Review available explanations and recommended fixes.
Agent Activity tab showing past runs, upcoming schedules, run statuses, and recommended fixes
7

Agent Activity Center and Recommendations

The Agent Activity Center shows what your agents have done during previous executions. When an agent finds no prospects, the Activity tab can explain the outcome and suggest adjustments for future discovery.

  • Last execution: Review the most recent recorded run.
  • Next scheduled run: Review the next planned execution.
  • Prospects found: See how many qualifying prospects were discovered.
  • Business categories: Review the types of businesses discovered.
  • Execution logs: Review historical results and available explanations.

Actionable Recommendations

When an agent finds no prospects, it may recommend adjusting targeting filters or reviewing available lead limits.

Increase Search Radius

Expand the geographic area considered by the agent.

Relax Conversion Score Filters

Broaden the criteria used to qualify businesses.

Lower Google Business Profile Rating Requirements

Allow businesses with lower ratings to qualify.

Review Monthly Lead Limits and Allocation

If recommended, consider increasing the monthly lead limit or adjusting lead allocation across agents, where supported.

Animated Agent Activity Center showing execution history and recommendations for unsuccessful runs
8

Dashboard Metrics and Search

The Prospect AI dashboard provides a summary of your AI agents and their discovery results. Use the metrics, search field, and agent filter to review agents without opening each workspace.

Total agents: The number of configured AI agents.
Active agents: The number of active AI agents.
Prospects found: The total number of prospects discovered across agents.
Total leads generated this month: The number of leads generated during the current month compared with the available monthly allowance.

Search and Filter Agents

Use Search for an agent to find an agent in the dashboard. The adjacent All agents selector provides the available agent filtering options.

Prospect AI dashboard showing total agents, active agents, prospects found, monthly lead usage, agent search, and filters
9

Frequently Asked Questions

Q: Do I need to create a new agent to use the Activity Center?
No. Open an existing agent to review its Summary and Activity tabs.
Q: Where can I review previous AI agent runs?
Select an agent on the Prospect AI dashboard, then open the Activity tab. Review previous executions, upcoming schedules, and available results.
Q: Why is my AI agent finding no prospects?
The Activity tab can explain why a run found no results. Review the recommendations, including possible adjustments to search radius, conversion score, and rating filters.
Q: Can Agency-level Prospect AI agents automatically route prospects to pipelines?
No. Native pipeline routing is available for eligible agents configured within a sub-account.
Q: Does changing an agent's pipeline configuration move previously discovered prospects?
No. The updated configuration applies to newly discovered prospects. Previously discovered prospects are not retroactively moved.
Q: How do I view all prospects discovered by one agent?
From Marketing > Prospecting > Prospect AI, locate the agent and select View prospects. Review or search the businesses displayed in the side panel.
Q: What button saves changes when editing an existing agent?
Select Update agent at the bottom of the editing screen.

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