Boost your call answer rates by presenting a local phone number to contacts based on their region. Local Presence Dialing automatically chooses the outbound caller ID that matches the recipient’s area code, helping recipients feel more comfortable answering calls. This feature benefits businesses operating across multiple U.S. regions, increasing engagement and reducing missed connections.
TABLE OF CONTENTS
- What is Local Presence Dialing?
- Key Benefits of Local Presence Dialing
- How Local Presence Dialing Works
- Number Provisioning and Verification
- How To Setup Local Presence Dialing
- Frequently Asked Questions
- Related Articles
What is Local Presence Dialing?
Local Presence Dialing dynamically selects the most appropriate outbound caller ID number based on a contact’s phone number area code. By leveraging region-specific numbers you’ve purchased, calls appear local to recipients, significantly improving pick-up rates and fostering trust.
Key Benefits of Local Presence Dialing
Maximize engagement and streamline your outbound calling strategy with these powerful advantages:
Higher Answer Rates: Local caller IDs feel familiar, encouraging recipients to answer unknown numbers.
Improved Brand Trust: Consistent local presence builds credibility and reduces spam perception.
Automated Number Selection: Eliminates manual switching—calls automatically use the matching regional number.
Scalable Multi-Region Support: Easily manage multiple numbers across markets from a single dashboard.
How Local Presence Dialing Works
Understand the mechanics behind automatic caller ID selection for seamless calling experiences.
When initiating an outbound call, the system checks the contact’s phone number area code against your pool of verified numbers.
If a matching regional number is available, the call uses that number as the caller ID.
If no match exists, the default business number is used as a fallback.
Number selection logic runs in real time without any user intervention.
Number Provisioning and Verification
Prepare and verify your regional numbers to enable Local Presence Dialing effectively.
Purchase one or more U.S. phone numbers in the regions you serve.
Complete verification for each number under Settings > Phone Numbers.
Confirm each number’s Caller ID status shows Verified before use.
How To Setup Local Presence Dialing
Proper setup ensures your outbound calls automatically leverage regional numbers for maximum impact.
Navigate to Settings > Phone System > Local Presence Dialing.
Toggle Enable Local Presence Dialing to On.
Review your list of verified numbers and ensure each desired regional number is selected.
Set a Default Caller ID to use when no area-code match is found.
Click Save to apply changes and activate the feature.
Frequently Asked Questions
Q: What happens if a contact’s area code doesn’t match any purchased number?
A: The system falls back to the default business caller ID you’ve configured.
Q: Can I override the auto-selection for specific calls?
A: Yes. During a call, select Use Different Caller ID and choose from your verified numbers.
Q: Are there limits on how many numbers I can add?
A: You can purchase and verify up to 20 numbers per account. Contact support for higher limits.
Q: Does this feature work in the mobile app?
A: Yes. Local Presence Dialing applies to both web and mobile app outbound calls once enabled.
Q: How much does each phone number cost?
A: Standard monthly fees apply per number. View current pricing under Settings > Phone Numbers.
Q: Can I disable Local Presence Dialing for specific users?
A: Yes. Go to Team Management, select a user, and under Call Settings, toggle the feature off.
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