Improve your Phone Number's reputation with Voice Integrity

Modified on: Wed, 6 Aug, 2025 at 10:07 AM

In this guide, you’ll learn how to register your U.S. phone numbers with HighLevel’s Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer rates.

This feature needs to be enabled in Labs in order to be used.

TABLE OF CONTENTS

Voice Integrity with High Level
Why Switch on Voice Integrity?
Before Registering for Voice Integrity
Enabling Voice Integrity
- Step 1: Navigate to the Voice Integrity Tab within the Trust Center
- Step 2: Complete the Registration Form
What Happens After You Register?
Frequently Asked Questions
Related Articles

Voice Integrity with High Level

Legitimate calls shouldn’t be mistaken for spam. With HighLevel’s Voice Integrity, you can register your U.S. phone numbers with the leading caller-ID analytics firms (First Orion, Hiya, TNS) to remove “spam likely” labels, repair a troubled reputation, and boost your answer rates, especially for numbers that have been blocked or flagged in the past.

Why Switch on Voice Integrity?

Fix a bad reputation: Clear existing spam flags and restore trust in your caller ID.
Higher answer rates: Studies show calls labeled with a recognized, branded name are far more likely to be answered.
Better deliverability: Legitimate callers avoid unnecessary blocks, so your outreach and support calls reach more customers.

Before Registering for Voice Integrity

Before you enable Voice Integrity, make sure you’ve met the following key requirements.

SHAKEN/STIR Registration (required)
To prove each outgoing call is authentic, you must have a valid SHAKEN/STIR attestation on your account.
CNAM (Caller Name) (recommended)
Submitting a branded name alongside your number further enhances trust in analytics platforms.
U.S. Phone Numbers Only
Voice Integrity currently applies solely to domestic traffic—international numbers are not supported.

Enabling Voice Integrity

Here’s how to activate Voice Integrity in minutes and ensure your calls are marked as legitimate across the major networks. Also, please note that SHAKEN/STIR registration is required to complete the Voice Integrity form. If you don’t already have it, register before proceeding.

Step 1: Navigate to the Voice Integrity Tab within the Trust Center

Step 2: Complete the Registration Form

Within the Trust Center under the Voice Integrity tab, fill in:

Use Case: Select the type of calls you’ll be making (e.g., sales outreach, customer support).
Employee Count: Enter your organization’s size.
Average Business Day Call Volume: Provide your expected daily call count.
CNAM Details: (Optional) Enter your branded caller name.

Please Note: Once you click Submit, your Voice Integrity application is typically processed within 2 business days. You can monitor progress at any time by visiting the Submitted Applications tab in the Trust Center.

What Happens After You Register?

Once you submit your information, each of the analytics providers—Hiya, TNS, and First Orion—will review your registration separately.

Fast Turnaround: Most applications clear within two business days.
Live Updates: You’ll receive a notification once your numbers are approved.
Label removal may take time to propagate across all networks

Please Note: To get started with Voice Integrity, your business must first be registered for SHAKEN/STIR, which requires a valid Employer Identification Number (EIN). However, if you're a sole proprietor or do not yet have an EIN, you can still improve your phone number reputation using the Free Caller Registry.

Frequently Asked Questions

Q: Will activating Voice Integrity automatically enroll my numbers in SHAKEN/STIR?
No. SHAKEN/STIR must be fully configured on your account before you can register for Voice Integrity.

Q: Can I register international numbers?
At this time, only U.S. numbers are supported. We’re evaluating expansion to other regions.

Q: Why is CNAM optional?
SHAKEN/STIR is the core requirement for proving call authenticity. Adding a branded CNAM record is recommended to maximize trust and answer rates, but not strictly mandatory.