This article shows you how to use the new Group Chat feature in the HighLevel and LeadConnector mobile apps. Group Chat allows you to start conversations with multiple clients, team members, or stakeholders in one thread — so you can communicate faster, clearer, and more effectively, all from your phone.
TABLE OF CONTENTS
- What is Group Chat?
- Key Benefits of Group Chat
- How To Use Group Chat
- Starting a Group Chat
- Managing a Group Chat
- Frequently Asked Questions
What is Group Chat?
Group Chat is a mobile-first messaging feature that allows users to create a single chat thread with multiple participants.
Rather than juggling several one-on-one conversations, users can now collaborate with multiple contacts — like families, internal teams, or entire departments — in one unified thread. This streamlines communication, reduces response delays, and improves transparency across all participants.
Key Benefits of Group Chat
Group Chat transforms how users manage communication by making it faster, collaborative, and more intuitive — directly from the mobile app.
Collaborative Conversations: Bring multiple contacts into one thread for streamlined discussions.
Streamlined Communication: Keep everyone on the same page without repeating messages across chats.
Improved Client Engagement: Tailor interactions by grouping related contacts (e.g., families, departments, or teams).
Mobile-First Convenience: Start, manage, and continue group conversations anytime, anywhere.
Unified Threading: One thread, all responses — less clutter, more clarity.
Better Responsiveness: Everyone can view and reply to messages in real time.
How To Use Group Chat
Get started with Group Chat in just a few taps from the HighLevel or LeadConnector mobile app.
Here’s how to initiate a group thread and collaborate more effectively:
Open the HighLevel or LeadConnector mobile app on your iOS or Android device.
Tap the “Conversations” tab at the bottom of your screen.
Tap the floating “+” button to begin a new conversation.
Choose “Group Chat” as the conversation type.
Select your phone number and choose multiple contacts from your list.
Optionally name the group chat, making it easy to identify later.
Tap “Start Chat” to launch the conversation instantly.
You can now chat with all selected contacts in one seamless thread!
Starting a Group Chat
Group Chats are ideal for real-time coordination and updates with multiple contacts.
Whether you’re onboarding a family, managing a sales team, or supporting multiple decision-makers, creating a group chat ensures everyone stays informed and involved.
Managing a Group Chat
Once a group chat is live, you can communicate just like you would in a one-on-one chat.
You can:
Send and receive messages
Share images or files
Tag users by name
View all participants in the chat
Note: Editing group names, adding/removing participants, and setting group permissions are not yet supported in beta but are coming soon in the full rollout.
Frequently Asked Questions
Q: Is Group Chat available on desktop?
A: Not yet. Group Chat is currently only supported on the mobile apps for HighLevel and LeadConnector (v3.95.0+).
Q: Can I rename or delete a group chat?
A: These options will be added in future updates, but they’re not available in the beta release.
Q: Can I add or remove participants after the chat is created?
A: Not at this time. This functionality is under development and expected in the full rollout.
Q: How do notifications work in a group chat?
A: Notifications are delivered just like one-on-one chats — via mobile push alerts for every new message in the group.
Q: Are all group chat participants able to see past messages?
A: Yes. All members of the group can view the complete message history.
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Next Steps
Update your app: Ensure your HighLevel or LeadConnector mobile app is version 3.95.0 or higher to access Group Chat.
Explore the Conversations Tab: Learn how one-on-one and group conversations work side-by-side.
Request White Label Update: If you’re using a white-labeled version of the app, request an update to enable Group Chat.
Share Feedback: Use the app’s feedback form to submit ideas or report issues with the beta version.
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