How to Enable WhatsApp in your account?

Modified on: Mon, 17 Mar, 2025 at 7:43 AM

TABLE OF CONTENTS

How to Sign Up With the New WhatsApp Business App

Step 1: Purchase a LeadConnector (LC) Phone Number

• Buy a LeadConnector (LC) phone number and forward calls to your primary contact number.

• Navigate to Settings > WhatsApp > Set Up a New WhatsApp Number.

Step 3: Continue with Facebook

• Click “Continue with your Facebook account” to proceed

Step 4: Begin the Setup

• Tap “Get Started” to initiate the integration process.

Step 5: Enter Business Details

• Fill in the required business information and click “Next”.

Step 6: Create a WhatsApp Business Account

• Select “Create WhatsApp Business Account”.

Step 7: Confirm Your Selection

• Click “Next” to proceed.

Step 8: Save & Complete Setup

• Click “Save” to apply your settings.

Step 9: Complete the Setup

• Tap “Finish”—your WhatsApp Business Account is now successfully integrated!

Phone Number Verification

Step 10: Add & Verify Your Phone Number

• Click “Add Phone Number” and proceed with verification.

Step 11: Choose a Verification Method

• Text Message (SMS): Select this option to receive an OTP via SMS. Navigate to the Conversations tab to retrieve the code.

• Phone Call: If selected, you will receive a verification call on your forwarded number.

Step 12: Enter the 6-Digit OTP

• Enter the 6-digit OTP received via SMS or call to verify your number.

Step 13: Verification Complete!

• Your WhatsApp Business number is now successfully verified and ready to use.

Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.

When signing up for the WhatsApp Business Platform, businesses must adhere to the following restrictions:

1️⃣ New Phone Number Requirement

• Businesses must use a new phone number for registration, whether onboarding manually or through Embedded Signup.

• Existing numbers that are currently active on WhatsApp or WhatsApp Business App cannot be used for signup.

FAQs

Q. I received an error message stating that the number is registered to an existing WhatsApp account. What should I do next?

Answer:

This error usually occurs in two situations:

Active WhatsApp Account on Your Mobile Device:
If you currently have an active WhatsApp account on your mobile device, you need to delete that account to connect with the chat account. Follow these steps:
- Open the WhatsApp app.
- Navigate to Settings > Account > Delete my account.
- Note: After integration, you will not be able to use WhatsApp on your phone, and your previous conversation history and contacts will not be migrated
- Learn More on how to Migrate an Existing WhatsApp Number to a Business Account
WhatsApp Number Connected to Another Provider:
If your WhatsApp number is linked to another provider, you need to create a new WABA account and migrate your number to the new WABA account

Q. You have already linked the maximum number of phone numbers allowed for this business account. Delete a phone number to continue or request additional numbers.

Meta allows you to have only two phone numbers per WABA account

Q. Can I use my existing WhatsApp Business App number for the WhatsApp Business Platform?

No, once you migrate a phone number to the WhatsApp Business Platform, you cannot use it concurrently on the WhatsApp Business App. You must choose between the two platforms.

Q. How do I verify my WhatsApp Business phone number?

Once you’ve added your phone number, you can verify it using one of these methods:

• SMS Verification: Receive an OTP via SMS and enter it in the Conversations tab.

• Phone Call Verification: Receive a verification call on your forwarded number and enter the OTP provided.

Q. Can I change the WhatsApp Business phone number after verification?

No, once a number is verified and linked to the WhatsApp Business Platform, you cannot switch it to another number without reconfiguring your account.

Q. What should I do if I don’t receive the OTP during verification?

• Ensure your phone number is correct and formatted properly.

• Check if your network provider is blocking verification messages.

• Retry after a few minutes or select phone call verification as an alternative.

Q. What happens if my WhatsApp Business account setup fails?

If you experience issues during setup, check the following:

• Ensure that your business information is correct.

• Confirm that you are using a new phone number that is not active on WhatsApp.

• Retry the verification process with a different method (SMS or Call).

Q. Can I manage my WhatsApp profile from the CRM?

No, you can only manage your WhatsApp Business Profile from the WhatsApp Business App, not from the CRM.

Q. What are the benefits of using the WhatsApp Business Platform instead of the App?

• Automation & Workflows: Send messages automatically using CRM workflows.

• Multiple Users: Manage WhatsApp conversations across your team.

• Template Messaging: Send pre-approved templates for business communication.

Q. Can I transfer my WhatsApp Business number back to the WhatsApp Business App?

No, once a number is migrated to the WhatsApp Business Platform, it cannot be moved back to the WhatsApp Business App.

Q. What is the difference between the WhatsApp Business App and WhatsApp Business Platform?

Feature	WhatsApp Business App	WhatsApp Business Platform
Message Automation	❌ Limited	✅ Advanced workflows & APIs
Multiple User Access	❌ No	✅ Yes
Template Messaging	❌ No	✅ Pre-approved templates
CRM Integration	❌ No	✅ Full CRM support

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