India Phone Numbers & Voice Calling

Overview

Purchase and manage India phone numbers directly within the platform without relying on external telephony providers.

Improve customer trust and increase answer rates by contacting customers from a familiar local number.

Purchase and manage India phone numbers directly within each sub-account for greater flexibility and scalability.

The platform's CPaaS infrastructure has evolved from a Twilio-dependent architecture to a vendor-agnostic, modular framework, enabling support for additional regions and providers.

Prerequisites

Compliance verification is performed at the sub-account level. Each sub-account requesting India phone numbers must independently satisfy all applicable regulatory requirements.

Pricing

For outbound calls using India phone numbers, both the parent and child call legs are billed. The total cost of an outbound call is calculated based on the applicable charges for both legs.

This means the $0.0075/min rate represents the child call leg, while the billing transaction may also include a separate charge for the parent call leg. Customers should refer to their billing transactions for the combined total cost of the call.

Note: India Phone Numbers are currently a Beta feature, and pricing may be subject to change as the service evolves.

Calling Restrictions

India phone numbers can only be used to place outbound calls to destinations within India. Outbound calls to international destinations will fail due to regulatory restrictions imposed by Indian telecommunications authorities.

India phone numbers can generally receive calls from international callers, subject to the originating carrier's ability to route calls to India.

For India calling, regulatory requirements mandate that both legs of the call, including the media/WebRTC session, originate and terminate within India. Calls may be blocked if the media endpoint is detected outside India, even when both the From and To numbers are Indian.

We're actively working to bring these capabilities to India calling.
For now, the following are not supported for India calling:

• Call Transcription
• Call Recording
• Blind/Warm Transfer
• IVR Workflow Calls
• Voice AI

Inbound calls can only be answered to a forwarding number; transfers to the web/mobile app are not supported.

Messaging Support

India phone numbers can currently be used for voice calling and WhatsApp messaging (where supported and configured).

WhatsApp Support

Acquire a local India phone number through the platform's Phone System settings.

Complete the required regulatory verification process for the number.

Complete the WhatsApp onboarding and approval process to enable messaging on this number.

WhatsApp approval and verification requirements are determined by Meta and the underlying provider.

Number Migration Restrictions

Available Number Types

Regulatory Compliance

Failure to comply with applicable regulatory requirements may prevent:

• Regulatory Bundle approval
• Phone number purchases
• Number transfers
• Successful call completion

How to Activate

Before purchasing an India phone number, a Regulatory Bundle must be submitted and approved. Navigate to: Settings → Phone System → Regulatory Bundle → Create

• Select Regulatory Bundle
• Choose India as the country
• Select Local as the number type
• Enter a bundle name
• Upload required documents: Certificate of Incorporation (or equivalent business registration document), GST Registration Certificate
• Click Update Document
• Submit the Regulatory Bundle for review

Regulatory Bundles are only supported for accounts using the LeadConnector (LC) Phone System. Customers using non-LC telephony providers cannot create or process Regulatory Bundles and must migrate to the LC Phone System before purchasing India phone numbers.

Once the Regulatory Bundle has been approved, navigate to: Settings → Phone System → Phone Numbers

• Click Add Number
• Select India as the country
• Choose an available India phone number
• Complete the purchase flow
  
  
  

Frequently Asked Questions