To maintain high-quality conversations on the WhatsApp Business Platform, we may restrict WhatsApp Business accounts that repeatedly violate our polices. Learn more about how to comply with WhatsApp Business Messaging and Commerce policies.

You can view the details of the policy violation and file an appeal if you get a notification that your WhatsApp Business account has violated a policy. Follow the steps below to see the details of the policy violation and learn how to file an appeal.

Note: All policy violations can be appealed within 90 days of being received.

Here’s how to view details of the policy violation on your WhatsApp Business account:

1. Go to Business Support Home.
2. Click View my accounts below the My accounts section.
3. Scroll down until you see the business portfolio that the restricted WhatsApp Business account is connected to. It may say Assets restricted next to it.
4. Click on the business portfolio.
5. Scroll down to the WhatsApp accounts section until you see the restricted WhatsApp Business account. It may say Account issues or Account disabled next to it.
6. In the Available for review tab of the Activity issues section, click on the policy issue.
7. Click See details next to the policy issue to view details of the violation, including:
   1. Summary of policy violated and the link to the policy.
   2. Whether there are any active restrictions on the account and what happens if the violation happens again.
   3. How to avoid future policy violations.
   4. What you can do to resolve the policy violation, if anything.
   5. How to file an appeal.

If you believe that the account didn't violate our policy, you can file an appeal. Learn more about how to request a review below.

Here’s how to file an appeal a restriction on your WhatsApp Business account and request a review of the policy violation:

1. Follow the steps above to go to the Available for review tab of the Activity issues section.
2. Select the policy issue that you want to file an appeal for.
3. Click Request review.
4. Select an Appeal reason.
5. [OPTIONAL] Provide additional details to help the review team understand your issue better.
6. Click Submit.

Your request is submitted. Reviews typically take 24 hours. The decision may result in the issue being reversed. You can view the review status in the In review tab.