Configuring User Limits for SaaS Sub-Accounts

Modified on: Wed, 29 Nov, 2023 at 8:52 AM

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SaaS mode now allows you to restrict the number of users that can be added to sub-accounts.


The limit only applies to the number of sub-account level users that can be added. You can still add as many agency level users to the sub-account as you require.



TABLE OF CONTENTS


Configuring user limits for SaaS plans

Step 1: Go to the SaaS configurator. Select ‘Edit Details’ for the plan you need to set the user limit for.
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Step 2: Go to the ‘Usage Limits’ tab. ‘User limit’ option can be found there.

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Step 3: By default, unlimited users are allowed. Enable the User Limit toggle and set the desired limit for this plan.

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Step 4: Select 'Save'.

The user limit is now set for the plan and any new sub-accounts that are created with/upgraded to this plan will have this limit applied to them.

Updating user limits for specific sub-accounts

Step 1: Go to the Sub-accounts page at the agency level. Select the sub-account you need to set the user limit for.
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Step 2: Once you are on the ‘Manage Client’ page, navigate to the ‘Usage Limits’ section. User limits can be found there.

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Step 3: Set/update the desired limit and select ‘Save’


The user limit that is set on the 'Manage Client' page overrides the limit of the subscribed plan for that sub-account. If the sub-account upgrades their plan, then the limit will also be reset according to their new plan.


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