Managing Marketplace App Permissions: White Label Agency Control

This article offers step-by-step instructions for white label agencies on how to manage the visibility and installation of marketplace apps for their sub-accounts. This feature allows agencies to have granular control over which apps are available to their sub-account customers.

TABLE OF CONTENTS

• Locating the App Permissions Management:
• Approving Apps:
• Disapproving Apps:
• Bulk Approve/Disapprove Marketplace Apps:

Locating the App Permissions Management:

• Click on 'App Marketplace' on the left menu.
• Note: If 'App marketplace' is not visible on your agency account, you can enable it from the labs.
• Click on 'Manage App Permissions' located on the right top corner.
• Here, you will find apps that have a distribution type of either 'Sub-Account' or 'Agency & Subaccount'.

Approving Apps:

By Default:

• All apps that are in public and live status are approved for your sub-accounts.
• This default setting also applies to new apps that pass our review process and are made public.

To Approve Disapproved Apps:

• Under 'App state', select 'Disapproved apps'.
• For bulk action, choose the apps you wish to approve and click the 'approve' button on the right top corner.

• Confirm your decision by clicking 'Approve' in the modal window.

• Once approved, the apps become visible to sub-account users under their App Marketplace. These users can then view and install them.

For Individual Apps:

• Navigate to the app details page by clicking on the specific app.

• Click 'approve' on the right top corner.
• Confirm the action by selecting 'Approve' in the modal.

Disapproving Apps:

• Under 'App state', select 'Approved apps'.

• For bulk action, choose the apps you wish to disapprove and click the 'disapprove' button on the right top corner.

• Confirm your decision by typing 'CONFIRM' in the action box and then click on 'disapprove'.

Effects of Disapproving:

• The disapproved apps will no longer be visible or installable at the sub-account level.
• If these apps were previously installed, they will be uninstalled from all associated sub-accounts. This includes any supplementary features, such as custom conversation providers, workflow actions, triggers, and more.
• Disapproved apps can be approved again in the future. However, they won't be automatically reinstalled in sub-accounts where they were previously installed. They need to be manually installed again.

Bulk Approve/Disapprove Marketplace Apps:

Disabling this Option:

• Click the settings icon on the top right corner.

• Deselect the option 'allow sub-accounts to view and install apps built by 3rd party developers'.
• Click 'Save'.

Effects of Disabling:

• Sub-accounts can no longer view or install any marketplace apps. They'll only see an 'App marketplace' option in their left menu, prompting them to contact the agency admin for access.

• All apps will change to a disapproved status.

• Previously installed apps in sub-accounts will be uninstalled.

Re-enabling this Option:

• Navigate to 'App Marketplace' from the left menu. (Enable from labs if not visible).
• Click 'Manage App Permissions' on the top right.
• Click the settings icon on the top right.
• Select the box 'allow sub-accounts to view and install apps built by 3rd party developers'.
• Click 'Save'.

Effects of Re-enabling:

• All new public apps will automatically be approved for your sub-accounts.
• All previously approved apps will become visible and installable at the sub-account level.
• Disapproved apps will remain in their disapproved status until manually approved.