DND Split is Live!



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So if we have a contact in a campaign that has both SMS and email messages, for someone who has SMS DND enabled does it block those messages from sending or just not send them to these contacts?

Also, are there any triggers or actions that are impacted because of this update?


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When people unsubscribe from a list, I think they typically expect that we will stop contacting them on all channels.  In order for the DND to apply a DND to all channels, do we have to set it up manually in automations or when someone replies "STOP", is DND applied to all channels by default, and only the particular sub-categories of DND that they responded in?  Thanks for clarifying.


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