TABLE OF CONTENTS
- How to move numbers across locations:
- Troubleshooting the Move number tool not working showing error request failed with status code:
How to move numbers across locations:
1. Click on Settings
Quick path: https://app.gohighlevel.com/settings/twilio
2. Click on Twilio
3. Click on Move numbers
4. Now you can move numbers across the master account and between Twilio sub-accounts
5. Click on Move numbers and you will be able to see the moved number in the destination account!
Troubleshooting the Move number tool not working showing error request failed with status code:
We only fetch the errors from the Twilio API and display them. Possible reasons why we can't move the numbers:
1. The number you are trying to move might be under a different Twilio master account.
If you are using your own Twilio account, but some locations your client sign up for their own Twilio account:
To perform this action, both Twilio account owners will need open a ticket with Twilio support here:
You can identify the Account SID in the Agency Settings > Twilio page > https://app.gohighlevel.com/settings/twilio
Send an email to support@twilio.com with the following details:
Email Subject: Moving numbers request
Email Template:
2. The number you are trying to move requires the bundles and addresses verified at the subaccount level.
Error: Request failed with status code 400
3. You are an ISV beta tester
Error example: Twilio didn't authorize this number switch. Could you please check the Twilio credentials?
Moving numbers across ISV locations:
Please contact HighLevel support to move the numbers for you.
Moving numbers to an ISV location from the client's own Twilio account:
2. Send an email to support@twilio.com with the following details, and add migration@leadconnectorhq.com as a CC to this email that you send.
Email Subject: Moving numbers request
Email Template: