TABLE OF CONTENTS

How to move numbers across locations:


1. Click on Settings


Quick path: https://app.gohighlevel.com/settings/twilio



2. Click on Twilio

Click on Twilio

3. Click on Move numbers

Click on Move numbers

4. Now you can move numbers across the master account and between Twilio sub-accounts



Click on option


5. Click on Move numbers and you will be able to see the moved number in the destination account!


Click on document

Troubleshooting the Move number tool not working showing error request failed with status code:


We only fetch the errors from the Twilio API and display them. Possible reasons why we can't move the numbers:






1. The number you are trying to move might be under a different Twilio master account.


If you are using your own Twilio account, but some locations your client sign up for their own Twilio account:


To perform this action, both Twilio account owners will need open a ticket with Twilio support here:

https://support.twilio.com/hc/en-us/articles/223135327-Moving-Twilio-Phone-Numbers-to-another-Twilio-project


You can identify the Account SID in the Agency Settings > Twilio page > https://app.gohighlevel.com/settings/twilio


Send an email to support@twilio.com with the following details:

 

Email Subject: Moving numbers request


Email Template:


Hi Twilio Support,

I would like to move the following phone number(s) to a new sub-account -
+1 PASTE_TWILIO_NUMBER_HERE 

Losing sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace the Twilio sub-account SID where the number is currently in 



Gaining sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace the Twilio sub-account SID here where the number should be moved to



Time-frame: ASAP

Please process this request at the earliest because it is business-critical for me

Thanks!












2. The number you are trying to move requires the bundles and addresses verified at the subaccount level.


E.g. Australian number +61.


We will not be able to move these types of numbers. To move the number, please set up a bundle/address in the destination subaccount: https://help.gohighlevel.com/support/solutions/articles/48000981437-purchase-twilio-number-please-select-address-to-purchase-number-



After the steps are done in the article above, please send an email to support@twilio.com using the template above.


Error: Request failed with status code 400






3. You are an ISV beta tester



Error example: Twilio didn't authorize this number switch. Could you please check the Twilio credentials?



Moving numbers across ISV locations:


Please contact HighLevel support to move the numbers for you.



Moving numbers to an ISV location from the client's own Twilio account:


1. Please provide the Location ID to our support which you are trying to move the Twilio number(s) to so we can identify the ISV account's Account SID for you:
 

 
 


2. Send an email to support@twilio.com with the following details, and add migration@leadconnectorhq.com as a CC to this email that you send.

 

Email Subject: Moving numbers request


Email Template:


Hi Twilio Support, 
 
I would like to move the following phone numbers to a new sub-account - 
 
+1 PASTE_TWILIO_NUMBER_HERE 
 
Losing sub-account SID -  
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio sub-account SID here where the number is currently in 
 
Gaining sub-account SID -  
please contact HighLevel support to get the ISV location's Twilio sub-account SID for you
 
Time-frame: ASAP 
 
Please process this request at the earliest because it is business-critical for me 
 
Thanks!