Covered in this article

Setting up a new WordPress Site

Adding an Additional Domain


If you are setting up a new WordPress website, migrating an existing one, or just adding additional domains, you will need to configure your domain's DNS to point to your WordPress instance. This article will help you in the setup and also share some best practices with you.

Setting up a new WordPress Site

1. To set up your WordPress site, you need to have purchased the WordPress hosting feature under the Sites tab. Once this has been done, you can get started by clicking the "+ Create WordPress" button

2. Fill in the Site and User details

3. Wait for 10-15 minutes till the installation is complete

4. After the installation is complete, you will have access to the following:

  • The WordPress Dashboard

    Here you can access your site and admin portal
    Manage Additional Domains & Primary Domain
    Import an Existing WordPress Site using the All-in-One WP Migration plugin
    Refresh Cache for the WordPress Site

  • User Management

    Here you can manage all users for the site

  • Backup & Restore

    Here you will get backups for the last 3 days
    Backups happen daily at 05:00 AM CST

  • Advanced Settings

    You will be able to manage FTP Access and Communication Settings here. This is still on the roadmap and not live yet

Adding an Additional Domain

Once your site is ready to publish, you can connect your domain to the WordPress site.

Please follow this article for instructions on how to connect your domain with the WordPress site.


Q1: I'm unable to add the same domain to my other subaccount/location:

The same domain/subdomain can't be used in 2 locations

Q2: Why can't I update my primary domain?

Primary domain can be updated if you have added an additional domain

Q3: I've added the A / CNAME record but the domain is still not being added

This can happen due to a few reasons

  1. There is a typo in your domain name [like in the example above]
    In this scenario fixing the typo will resolve your issue

  2. Your DNS changes haven't propagated yet
    In this case, you need to wait longer and try again after a few hours or the next day to see if it works

  3. Your DNS configuration is not setup correctly
    Please reach out to your Domain Provider and discuss the errors with their support team

  4. Maybe you have conflicting (multiple) records for the same subdomain [for example if has a CNAME record pointing to but it also has an A record pointing to some other provider]
    In such cases removing the other duplicate record will fix your issue

Q4: I can't connect my root domain (ex.

Please make sure there are no additional AAA, TXT, records, etc if you plan to use that slug/root domain for WordPress

Q5: How many WordPress sites can I have per sub-account

Only one site per sub-account at the moment