Covered in this Article

Setting up a new WordPress Site

1. To set up your WordPress site, you need to have purchased the WordPress hosting feature under the Sites tab. Once this has been done, you can get started by clicking the "+ Create WordPress" button
2. Fill in the Site and User details

3. Wait for 10-15 minutes till the installation is complete

4. After the installation is complete, you will have access to the following:

The WordPress Dashboard

User Management

Backup & Restore

Advanced Settings

Adding an Additional Domain

FAQs

Q1: I'm unable to add the same domain to my other subaccount/location:

Q2: Why can't I update my primary domain?

Q3: I've added the A / CNAME record, but the domain is still not being added

Q4: I can't connect my root domain (ex., mydomain.com)

Q5: How many WordPress sites can I have per sub-account

Q6: How can I request to cancel a client's WordPress subscription?

If you are setting up a new WordPress website, migrating an existing one, or adding additional domains, you must configure your domain's DNS to point to your WordPress instance. This article will help you with the setup and share some best practices. with

Setting up a new WordPress Site

1. To set up your WordPress site, you need to have purchased the WordPress hosting feature under the Sites tab. Once this has been done, you can get started by clicking the "+ Create WordPress" button

2. Fill in the Site and User details

3. Wait for 10-15 minutes till the installation is complete

4. After the installation is complete, you will have access to the following:

• The WordPress Dashboard

  Here you can access your site and admin portal
  Manage Additional Domains & Primary Domain
  Import an Existing WordPress Site using the All-in-One WP Migration plugin
  Refresh Cache for the WordPress Site
  
  
  
  

• User Management

  Here you can manage all users for the site.
  
  
  
  

• Backup & Restore
  
  

  Here you will see the backups for the last three days
  Backups happen daily at 05:00 AM CST
  
  
• You can also initiate manual backups as needed as shown in the video below:
  

More Tutorials from the Community

https://youtu.be/zvfav4EXnE4

https://youtu.be/7z9A0d4Ml4c

https://youtu.be/ROQLp8_D8Vc

• Advanced Settings

  You will be able to manage FTP Access and Communication Settings here. This is still on the roadmap and not live yet.
  
  

Adding an Additional Domain

Once your site is ready to publish, you can connect your domain to the WordPress site.

Please follow this article for instructions on connecting your domain with the WordPress site.

FAQs

Q1: I'm unable to add the same domain to my other subaccount/location:

The same domain/subdomain can't be used in 2 locations

Q2: Why can't I update my primary domain?

The primary domain can be updated if you have added an additional domain.

Q3: I've added the A / CNAME record, but the domain is still not being added

This can happen due to a few reasons.

1. There is a typo in your domain name [like in the example above]
   In this scenario, fixing the typo will resolve your issue
   
   
2. Your DNS changes haven't been propagated yet.
   In this case, you must wait longer and try again after a few hours or the next day to see if it works.
   
   
3. Your DNS configuration is not set up correctly.
   Please get in touch with your Domain Provider and discuss the errors with their support team.
   
   
4. Maybe you have conflicting (multiple) records for the same subdomain [for example, if blog.mydomain.com has a CNAME record pointing to wp3.msgsndr.com but it also has an A record pointing to some other provider]
   In such cases removing the other duplicate record will fix your issue.

Q4: I can't connect my root domain (ex., mydomain.com)

.Please make sure there are no additional AAA, TXT, records, etc if you plan to use that slug/root domain for WordPress

Q5: How many WordPress sites can I have per sub-account

Only one site per sub-account at the moment

Q6: How can I request to cancel a client's WordPress subscription?

To begin a WordPress Cancellation Request, you must fill out this form. Once submitted, our WordPress Hosting Team will work to respond to your request within two business days or less.