Troubleshooting tips when call events don't seem to be working

How to check further in Call logs

1. Go to the Account dropdown on the top-right menu, click on Subaccounts

2. If there are too many subaccounts inside Twilio, you can go back to HighLevel and copy the Account SIN for that location to search in Twilio:

Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio

Paste the Account SID here and click on it:

3. Click into the subaccount so you will see there's an orange text on the top left:

4. Click Monitor -> Logs -> Calls