Troubleshooting tips when call events don't seem to be working





How to check further in Call logs





1. Go to the Account dropdown on the top-right menu, click on Subaccounts

https://console.twilio.com/







2. If there are too many subaccounts inside Twilio, you can go back to HighLevel and copy the Account SIN for that location to search in Twilio:

https://app.gohighlevel.com/settings/twilio







Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio

Paste the Account SID here and click on it:









3. Click into the subaccount so you will see there's an orange text on the top left:




4. Click Monitor -> Logs -> Calls