Find specific messages in HighLevel mobile Conversations without scrolling through long chat histories. Search for words, phrases, or numbers across your inbox and jump directly to matching messages. Highlighted results and navigation arrows help you find each occurrence. This guide covers enabling keyword search, finding messages, and using recent searches.
TABLE OF CONTENTS
- What Is Keyword Search in Mobile Conversations?
- Key Benefits of Keyword Search
- Prerequisites and Limitations
- How to Set Up and Use Keyword Search
- Frequently Asked Questions
- Related Articles
What Is Keyword Search in Mobile Conversations?
Keyword Search lets you find contacts and messages directly from the Conversations inbox on your phone. Search across SMS, Email, WhatsApp, Facebook, Instagram, Live Chat, internal comments, and activity.
Tap a result to open the conversation at the matching message. The search term stays highlighted, and you can move between other matches in the same conversation.
Key Benefits of Keyword Search
Find important conversation details from your mobile device without manually reviewing long threads.
- Find messages faster: Search for addresses, prices, instructions, or other details.
- Search contacts and messages together: Find contacts by name, company, email, or phone number.
- Jump to exact matches: Open the conversation at the highlighted message.
- Navigate matches: Use the up and down arrows to find other occurrences.
- Reuse searches: Access your five most recent searches per sub-account.
Prerequisites and Limitations
Keyword Search requires a supported mobile app version and activation through HighLevel Labs.
- Mobile app version: 4.27.0 or later.
- Availability: Live through Labs.
- Labs feature: Search Conversations by Keyword (Location).
- Minimum query length: Three characters.
- Search scope: The currently selected sub-account.
Mobile search filters for date, channel, contact, direction, owner, and followers are planned but not yet available. Starting a new search from inside an already open conversation is also a future enhancement.
How to Set Up and Use Keyword Search
Step 1: Enable Keyword Search in Labs
Enable the feature for the sub-account where your team uses mobile Conversations.
- Sign in to HighLevel and switch to Agency View .
- Go to Settings → Labs → Subaccounts.
- Find Search Conversations by Keyword (Location).
- Enable the feature for the intended sub-account using the available Labs controls.
Note: If the feature card provides Manage, select the applicable sub-account and save the changes.
Step 2: Search Conversations
Start from your mobile Conversations list to find contacts and messages.
- Open the HighLevel mobile app.
- Select the sub-account you want to search.
- Open Conversations.
- Tap Search conversations.
- Enter at least three characters from a word, phrase, or number
. - Review the matching contacts and conversations.
Each conversation appears once in the results. Matching keywords are highlighted, and results display the contact, channel icon, and message preview.
Keyword search results showing highlighted text across multiple conversations.
Step 3: Open a Match and Navigate Results
Select a result to jump directly to the matching message.
- Tap the conversation you want to review.
- The chat opens at the matching message with the keyword highlighted.
- Find the match counter above the message box, such as 11 of 14 matches .
- Use the up and down arrows to move between matches.
- Tap X to close the match navigation.
Highlighted keyword matches inside a conversation, with arrows and a match counter.
Step 4: Use Recent Searches
The search screen remembers your last five searches for each sub-account, making previous queries easy to reuse.
- Return to the Conversations list.
- Tap Search conversations .
- Select a recent search to run it again.
You can remove an individual recent search with X or tap Clear all to remove the displayed history.
Recent searches are stored on your device and cleared when you log out
.
Recent searches with options to remove individual searches or clear the list.
Frequently Asked Questions
Q: Can I search using part of a phone number?
Yes. Enter at least three characters from a phone number to find matching contacts and conversations.
Q: Are recent searches shared across my devices?
No. Recent searches are stored locally on the device and are cleared when you log out.
Q: Why don't I see Keyword Search in my mobile app?
Check that your mobile app is version 4.27.0 or later and that Search Conversations by Keyword (Location) is enabled in Labs for your sub-account.
Q: Can I use the desktop Conversations search filters on mobile?
Not yet. Mobile filters are planned for a future release. The desktop search experience has its own filtering capabilities.
Related Articles
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