Labs Features - Complete Overview

Modified on: Wed, 3 Sep, 2025 at 1:59 PM

HighLevel Labs gives users early access to new and evolving features, so you can test changes, share feedback, and prepare teams before features reach general availability. This guide explains where to find Labs, how toggles work, who can enable them, how to assign sub-accounts, and how to submit feedback.

TABLE OF CONTENTS

What is Labs?
Key Benefits of Labs
Agency Labs vs Sub-Account Labs
How to Interpret Labs Features
How To Use Labs
Submit Feedback
Frequently Asked Questions
Related Articles

What is Labs?

Labs is HighLevel’s early-access program where selected features can be turned on before they’re released to everyone. Features in Labs may change as development continues, and your feedback helps shape final behavior and timelines. Labs includes items that apply to Agency accounts and items that apply to sub-accounts.

Understanding Labs helps you evaluate upcoming changes in a controlled way. By enabling features in a test environment, validating impact, and sending feedback, you reduce risk during rollouts and influence product direction.

Key Benefits of Labs

These benefits focus on how Labs improves your day-to-day operations, speeding up your ability to adopt improvements while safeguarding production sub-accounts.

Early Access: Try upcoming features before general release to plan processes and training.
Targeted Rollout: Enable only for selected sub-accounts to run controlled pilots.
Faster Feedback Loops: Send direct feedback (with screenshots/video) to inform product improvements.
Change Readiness: Update SOPs and assets ahead of General Availability to minimize disruption.
Risk Reduction: Validate behavior, performance, and compatibility before enabling for all clients.

Agency Labs vs Sub-Account Labs

Agency Labs

Affects: Agency and sub-accounts (via assignment) or specific sub-accounts you choose.
Who can enable: Agency Owners/Admins.
Where: Agency view → Settings → Labs (Agency / Sub-account tabs).
How it rolls out: Toggle ON at Agency level → Manage → assign one or more sub-accounts.
Best for: Central governance, controlled pilots across multiple sub-accounts, global policies/tools.

Sub-Account Labs

Affects: Only the current sub-account; no impact on others.
Who can enable: Sub-account Admins (and Agency roles when acting inside the sub-account).
Where: Sub-account view → Settings → Labs.
How it rolls out: Toggle ON directly in that sub-account (no assignment needed unless required by the feature).
Best for: Quick, low-risk trials; team/client-specific validation.

How to Interpret Labs Features

Every Labs feature appears as a “card.” Knowing each element helps you enable features confidently and communicate timelines to stakeholders.

Each card commonly includes:

Title: Feature name.
Description: What changes or capabilities the feature provides.
Live in X Days: Estimated days until general availability (subject to change).
Toggle ON/OFF: Enable/disable the feature in the current context.
Submit Feedback: Send comments, issues, or requests directly to the product team.

Agency Labs Exclusive

Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts.

How To Use Labs

Using Labs in the correct workspace is essential. Agency view exposes Agency-level features and tools for assigning sub-account features, while sub-account view shows features you can enable locally.

1: Enable an Agency‑only feature (Agency view)

Login to your Agency account.
Navigate to Settings → Labs → Agency tab.
Locate the feature card and review the Description and Release Timeline.
Toggle ON.

2: Enable a Sub‑account feature via Agency assignment

Note: Some sub-account features must be granted by the Agency before they can be used. The Manage control lets Agency Admins/Owners choose which sub-accounts get early access.

Login to your Agency account.
Go to Settings → Labs → Sub-account tab.
Locate the feature card and review the Description and Release Timeline.
Click Manage and select the sub-account(s) to give access.
Click Save.
Switch to the assigned sub-account(s) and refresh the relevant area to confirm the feature appears.

3: Enable a Sub‑account feature directly

Some sub-account features can be enabled directly within the sub-account without Agency assignment.

In the target sub-account, open Settings → Labs.
Find the feature card and toggle ON.
Refresh or re-open the relevant module (builder, CRM, etc.) to see changes.

Submit Feedback

Feedback provided from Labs goes straight to the product team, helping prioritize fixes and improvements. High-quality feedback accelerates outcomes for everyone.

To submit feedback:

Click on Settings (Agency or sub-account).
Click on Labs.
On the relevant feature card, click Submit Feedback.
Add a Subject and a clear Message.
Optionally upload screenshots or videos to illustrate your use case or issue.
Click Submit.

Frequently Asked Questions

Q: Who can access Labs?
All Agency Admins and Sub-account Admins, plus any users who have the View & Manage Settings permission.

Q: I don’t see Labs—what should I check?
Verify you’re in the correct context (Agency vs. sub-account) and that your role has permission to access Settings. If you still don’t see Labs, contact your account admin.

Q: Can I disable a Labs feature later?
Yes, you can just toggle Off the feature from where it was enabled.

Q: What does “Live in X days” actually mean?
It’s an estimated timeline to general availability and can change based on feedback and development.

Q: Where should I report bugs vs. feature requests?
Use Submit Feedback on the card for product input and small issues. For urgent support needs that block your team, follow your standard support/ticket workflow.