Audit Logs for Email Preferences and Subscriptions

Modified on: Fri, 7 Aug, 2026 at 10:23 AM

Email Management

Audit Logs for Email Preferences and Subscriptions

Track and monitor all changes to contact preferences and subscription types with comprehensive audit trail capabilities for enhanced compliance and transparency.

What You'll Learn

HighLevel's Audit Logs provide detailed visibility into preference and subscription management activities. You can track which users made changes, when modifications occurred, and what values were updated — giving your team the transparency needed for compliance and accountability.

This article explains how to access and interpret audit records for contact preference updates and subscription type modifications, helping you maintain a complete historical record of all email management activities.

Table of Contents

What Are Audit Logs for Email Preferences?

Key Benefits

What Information Is Tracked?

How to Access Audit Logs

Frequently Asked Questions

What Are Audit Logs for Email Preferences?

Audit Logs for email preferences and subscriptions provide a comprehensive record of all changes made to contact preference settings and subscription types within your HighLevel account. This feature tracks modifications made by logged-in users, capturing essential details like who made the change, when it occurred, and what specific values were updated.

The audit trail covers two primary areas: individual contact preference updates (such as email opt-in status or communication preferences) and subscription type modifications made through the Preference Management Hub (such as changes to subscription type names, settings, or configurations).

This visibility helps maintain regulatory compliance, support internal accountability, and provide a defensible record of all preference management activities across your organization.

Key Benefits

Audit Logs for email preferences deliver critical capabilities for compliance, accountability, and operational transparency:

Compliance and Reporting — Export audit records easily to support regulatory compliance requirements, data subject access requests, and internal reporting needs.

Team Accountability — Improve transparency across your team by identifying exactly who made specific preference or subscription changes and when those modifications occurred.

Change Tracking — Quickly identify what changed by viewing both the previous and updated values for contact preferences and subscription type settings.

Historical Records — Maintain a complete, timestamped history of all preference management activities, providing a defensible audit trail for your organization.

What Information Is Tracked?

Audit Logs capture detailed information for two types of email-related activities:

Category 1

Contact Preference Updates

When a logged-in user modifies contact preferences, the audit log records:

Which contact's preferences were updated
Who made the change (user identification)
When the change was made (timestamp)
The previous and updated preference values

Category 2

Subscription Type Modifications

When subscription types are modified in the Preference Management Hub, the audit log captures:

Which subscription type was modified
Who made the change (user identification)
When the update occurred (timestamp)
What settings or details were changed

Coming Soon

A dedicated History tab on Contact Preferences will provide a complete timeline of preference changes, including sources, legal basis, and detailed update information.

How to Access Audit Logs

Follow these steps to view audit records for email preference and subscription changes:

Step 1

Navigate to Audit Logs

Go to Settings → Audit Logs from your HighLevel account navigation.

Step 2

View Detailed Change Information

Review the audit log entries to see detailed information about each change, including the user who made the modification, the affected record (contact or subscription type), the timestamp, and the specific change details (previous and updated values).

Step 3

Export Records as Needed

Use the export functionality to download audit records for compliance reporting, documentation, or internal review purposes.

Frequently Asked Questions

Q: What types of preference changes are tracked in the Audit Logs?

The Audit Logs track two main categories: (1) Contact preference updates made by logged-in users, including which contact was modified, who made the change, when it happened, and the previous and updated preference values; and (2) Subscription type modifications made in the Preference Management Hub, including changes to subscription type settings and configurations.

Q: Who can access the Audit Logs for email preferences?

Access to Audit Logs is controlled by your HighLevel account permissions. Users with administrative access to the Settings area can view audit log entries. Check with your account administrator if you need access to review preference change history.

Q: Can I export audit records for compliance purposes?

Yes, audit records can be exported from the Audit Logs interface. This export functionality supports compliance reporting, data subject access requests, and internal documentation requirements.

Q: How long are audit log records retained?

Audit log retention policies follow HighLevel's standard data retention practices. Contact your account administrator or HighLevel support for specific retention duration details for your account plan.

Q: Does the audit log track changes made by contacts themselves through preference centers?

The current audit log tracks changes made by logged-in users within the HighLevel platform. Contact-initiated changes through preference centers are tracked separately. The upcoming History tab on Contact Preferences will provide a complete timeline including all preference change sources.

Q: What information is shown for subscription type modifications?

For subscription type changes, the audit log displays which subscription type was modified, the user who made the change, the timestamp of the update, and details about what settings or configurations were changed within the Preference Management Hub.

Q: Can I filter audit logs to show only email preference-related changes?

Audit Logs provide filtering capabilities to help you locate specific types of changes. Use the available filters to narrow results to contact preference updates or subscription type modifications as needed.

Q: When will the History tab on Contact Preferences be available?

The dedicated History tab on Contact Preferences is in development and will be released soon. This feature will provide a complete timeline of preference changes, including sources, legal basis, and detailed update information directly on the contact record.