LC Email: Email Service Agency UI

Modified on: Thu, 18 Jun, 2026 at 4:10 AM

EMAIL DELIVERABILITY

Email Services Dashboard

Monitor domain health and sub-account email performance — all in one place.

What You'll Learn

The Email Services dashboard gives agencies full visibility into their domain sending health and sub-account performance. The interface adapts dynamically based on your domain health state.

This article covers what each health state looks like, how to read your delivery metrics, how to navigate sub-account performance, and how search and infinite scroll work across the dashboard.

Table of Contents

Domain Overview & Metrics

Domain Health States

Domain Health History

Sub-account Performance

Frequently Asked Questions

Domain Overview & Metrics

For dedicated domains, the dashboard displays four key sending metrics. Use these benchmarks to catch deliverability issues early and track domain health over time.

Metric	What It Measures	Target Threshold
Delivery Rate	Percentage of emails successfully delivered	Keep above 95%
Bounce Rate	Percentage of emails that could not be delivered	Keep under 2%
Spam Complaint Rate	Percentage of delivered emails marked as spam	Keep under 0.1%
Open Rate	Percentage of delivered emails that were opened	Keep above 20%

Domain overview metrics panel showing delivery rate, bounce rate, spam complaint rate, and open rate

Domain metrics panel — dedicated domain view

Domain Health States

Six domain health states are possible — each with its own visual indicators and recommended actions. The state shown is determined automatically based on your domain's sending metrics over time.

How Health States Are Determined

The platform continuously evaluates three key signals from your domain's recent sending activity to assign a health state:

Signal	Upgrade threshold	Downgrade trigger
Bounce Rate	Under 2%	Exceeds 2%
Spam Complaint Rate	Under 0.1%	Exceeds 0.1%
Open Rate	Above 15%	Below 15% (signals low engagement)

Upgrade happens when all three signals stay within thresholds over time. Downgrade happens when thresholds are breached. A domain that improves after a Critical state enters Recovering before it can reach Healthy. Newly provisioned domains start in the New state until enough sending history is built.

State 1 — Healthy

All metrics within healthy thresholds

Your domain is performing well. Continue monitoring regularly to maintain good domain health.

Healthy state — green indicators, all metrics within threshold

State 2 — At Risk

One or more metrics approaching their limit

Your domain shows early warning signs. Bounce rates or spam complaints may be creeping up. Review your sending practices and list hygiene before the state downgrades further.

At Risk state — warning indicators and elevated metrics

State 3 — Critical

Metrics have breached critical thresholds

Your domain health is severely degraded and sending capability may be restricted. Immediate action is required — address bounce rates and spam complaints before attempting recovery.

Critical state — red indicators and sending restrictions active

State 4 — New

Recently provisioned — building sending history

Your domain was recently set up and is still in the warm-up phase. Sending limits may apply while domain health is established. Metrics will populate as mail volume increases.

New state — warm-up phase indicators with limited metrics

State 5 — Recovering

Previous state: Bad → Current state: Medium

Your domain is improving after a Critical state. Keep metrics within healthy thresholds to continue the upward trend. Avoid actions that could trigger another downgrade.

Recovering state — upward trend indicators after previous Critical state

State 6 — Shared Domain

Shared sending infrastructure

This sub-account sends on a shared domain. The dashboard shows aggregate domain health rather than isolated metrics. Upgrading to a dedicated domain gives independent domain health management and full per-account metric visibility.

Domain Health History

The health history panel shows how your domain's health state has changed over time, giving you a clear picture of upgrades and downgrades at a glance.

To move up: Keep bounce rate under 2%, spam complaints under 0.1%, and open rate over 15%.

Green indicators — domain health improved (upgrade event)
Orange indicators — domain health declined (downgrade event)

Tip

Hover over any indicator on the timeline to see detailed information about what triggered the upgrade or downgrade at that point in time.

Domain health history timeline showing green upgrade and orange downgrade indicators with hover tooltips

Health history timeline — green = improvement, orange = decline

Sub-account Performance

The Sub-account performance section shows how individual accounts using a shared domain are performing. Sub-accounts are grouped into three health buckets:

Healthy — sub-accounts with metrics within acceptable thresholds

At Risk — sub-accounts showing early signs of degraded sending health

Critical — sub-accounts with metrics that require immediate attention

Sub-account performance section showing health bucket counts

Sub-account performance expanded view showing location-level detail

Finding sub-accounts by name

Click any health bucket accordion to expand it. The search field placeholder reads Search for LC accounts. Type to filter — matching accounts appear in real time.

If no match is found, the panel shows: "No account found" with the message "Try a different name or clear your search to see all accounts using this domain."

Location Redirect

Drilling into a specific account

Clicking any location in the list redirects you directly to that account's Email Services page, where you can view its individual sending metrics and health state.

Infinite Scroll

Loading large account lists

The first 20 accounts load immediately. As you scroll down, additional accounts load automatically — no pagination or "Load more" button required.

Frequently Asked Questions

Q: What's the difference between a dedicated and a shared domain?

A dedicated domain is provisioned exclusively for your agency — its domain health is determined solely by your own sending behavior and you get full metric visibility. A shared domain pools sending across multiple accounts, meaning your domain health can be influenced by other senders on the same infrastructure.

Q: How quickly does the dashboard reflect changes in my sending metrics?

Metrics typically update within 24 hours of a sending event. Health state transitions (for example, moving from At Risk to Critical) may take a short processing window after thresholds are breached.

Q: My domain is in the Critical state. What should I do first?

Start by reviewing your bounce and spam complaint rates. Clean your contact list to remove invalid addresses, unsubscribes, and unengaged contacts. Avoid bulk campaigns until metrics improve. Once they drop back below thresholds, your domain will automatically move to the Recovering state.

Q: How long does it take to move from Recovering back to Healthy?

The timeline depends on how consistently your metrics stay within healthy thresholds. Maintain a bounce rate under 2%, spam complaints under 0.1%, and an open rate above 15%. The health history panel will show green indicators as your domain progresses.

Q: Why does my New domain show no metrics yet?

New domains are in a warm-up phase — metrics populate as mail volume accumulates. It's normal to see empty or limited data in the first few days. Ramp up sending gradually to build a positive sending history before scaling volume.

Q: Can I see health history for a sub-account on a shared domain?

The health history panel reflects the shared domain's aggregate health state, not individual sub-account behavior. For isolated health tracking per account, upgrade that sub-account to a dedicated domain. You can click any account in the sub-account list to navigate directly to its Email Services page.

Q: My open rate is below 20%. Does this affect my domain health state?

Open rate is a signal used when evaluating upgrades — the threshold for moving up is 15% (not 20%). A 20%+ open rate is a best-practice benchmark indicating strong engagement. If you're below 15%, consider reviewing subject lines, sending frequency, and list segmentation to re-engage your audience or prune inactive contacts.