Knowledge Base - Google Drive Integration

Modified on: Wed, 17 Jun, 2026 at 3:03 AM

Import files directly from Google Drive into your Knowledge Base without downloading and re-uploading documents manually. This integration helps teams quickly bring existing documentation into Knowledge Base and keep content aligned with source files using manual re-sync. This article shows how to use the Google Drive integration with knowledge base.

TABLE OF CONTENTS

What is Google Drive Integration for Knowledge Base?
Key Benefits of Google Drive Integration with Knowledge Base
Supported File Types
How To Import and Re-sync Google Drive Files
- Import Files from Google Drive
- Re-sync an Imported Google Drive File
Frequently Asked Questions
Related Articles

What is Google Drive Integration for Knowledge Base?

Google Drive Integration allows you to connect your Google account and import supported files directly into your Knowledge Base. This makes it easier to use existing documentation as AI-ready knowledge while eliminating the need to download files locally before uploading them. Supported file types include PDFs, Google Docs, DOC, and DOCX files.

Once imported, files are processed alongside your other Knowledge Base sources, including websites, FAQs, Rich Text entries, and uploaded documents. You can also manually re-sync imported files to pull the latest version from Google Drive whenever updates are made.

Key Benefits of Google Drive Integration with Knowledge Base

Direct Import from Google Drive: Add supported files directly from Google Drive without downloading them to your device first.
Faster Knowledge Base Setup: Turn existing documentation into Knowledge Base content in just a few clicks.
Manual Re-sync Support: Pull the latest version of a document from Google Drive whenever updates are made.
Unified Knowledge Source Management: Manage Google Drive files alongside websites, FAQs, Rich Text content, and uploaded documents within a single Knowledge Base.
Reduced Administrative Work: Eliminate repetitive download-and-upload workflows when adding documentation.

Supported File Types

The Google Drive integration supports the following file types:

PDF (.pdf)
Google Docs
Microsoft Word (.doc)
Microsoft Word (.docx)

How To Import and Re-sync Google Drive Files

Connecting Google Drive and importing files allows you to quickly make existing documentation available within your Knowledge Base. Re-syncing ensures imported files can be updated with the latest content from the original Google Drive source whenever needed.

Import Files from Google Drive

Navigate to AI Agents > Knowledge Base.
Create a New Knowledge Base or edit an existing Knowledge Base.
Open the Knowledge and click on File Upload from the All tab or go to the File tab.
Choose Import from Google Drive.
Connect and authorize your Google account if it is not already connected.
Select the Google account and the directory you want to use.
Browse folders or use search to locate the desired file.
Select a supported file.
Click Import File.
Wait for the file status to turn to Processed.

Re-sync an Imported Google Drive File

When a document is updated in Google Drive, you can manually re-sync it to retrieve the latest version.

Open the Knowledge Base.
Navigate to the File Upload tab.
Locate the imported Google Drive file.
Click the Re-sync icon in the Actions column.
Wait for processing to complete.
Once processing finishes, the Knowledge Base will use the latest version of the imported document.

Frequently Asked Questions

Q: Do I need a Google account to use this feature?
Yes. You must connect and authorize a Google account to browse and import files from Google Drive.

Q: Does Google Drive automatically sync document changes?
No. Google Drive files must be manually re-synced to pull the latest version into the Knowledge Base.

Q: Can I import Google Docs files?
Yes. Google Docs, PDFs, DOC, and DOCX files are supported.

Q: Where can I find imported Google Drive files?
Imported files appear in the File Upload tab of the Knowledge Base.

Q: How can I identify files imported from Google Drive?
The Source column displays Google Drive as the source for imported files.

Q: Can Google Drive files be used alongside other Knowledge Base sources?
Yes. Google Drive files work alongside websites, FAQs, Rich Text content, tables, and other uploaded documents within the same Knowledge Base.