How to Provide Feedback on Ask AI Responses

Modified on: Wed, 27 May, 2026 at 6:43 AM

Ask AI feedback helps HighLevel understand which responses are helpful and which ones need improvement. By rating individual Ask AI answers with thumbs up or thumbs down, users can share clear feedback while they work. When feedback is specific and constructive, it gives HighLevel better signals to improve Ask AI’s accuracy, instruction following, response quality, and overall usefulness.

This article explains how Ask AI feedback works, when to use thumbs up or thumbs down, how to add reasons and comments, and why thoughtful feedback matters.

TABLE OF CONTENTS

What is Ask AI Feedback?
Key Benefits of Ask AI Feedback
When to Use Thumbs Up or Thumbs Down
How Feedback Applies to Full Ask AI Responses
Adding Reasons and Comments
Updating or Clearing Feedback
Feedback Availability in Ask AI Conversations
How To Provide Feedback on Ask AI Responses
Best Practices for Constructive Feedback
Frequently Asked Questions
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What is Ask AI Feedback?

Ask AI feedback is a rating system that lets users evaluate individual Ask AI responses inside a conversation. Users can select thumbs up when a response is helpful or thumbs down when a response does not meet expectations.

Feedback is tied to a single Ask AI answer. If that answer includes text plus structured content, such as a card, table, diagram, or artifact, the rating applies to the full response. This helps HighLevel understand the quality of the complete answer rather than only one part of it.

When users choose thumbs down, they may be asked to select one or more reasons and add an optional comment. These details help explain what went wrong and make the feedback more actionable.

Key Benefits of Ask AI Feedback

Constructive feedback helps improve Ask AI by showing which responses are working well and where the experience needs refinement. The more specific the feedback is, the easier it is to understand what should be improved.

Better Response Quality: Feedback helps identify answers that are useful, accurate, and aligned with user expectations.

Clearer Improvement Signals: Reason selections and comments help explain why a response missed the mark.

Support for Rich Responses: Ratings apply to the full Ask AI response, including related text, cards, diagrams, tables, or artifacts.

More Accurate Product Improvements: Feedback gives HighLevel clearer insight into response issues such as accuracy, tone, instruction following, or unnecessary refusals.

Easy Correction: Users can update or clear their feedback if they change their mind.

Faster In-Workflow Feedback: Thumbs controls let users share feedback directly inside the Ask AI conversation without leaving the chat.

When to Use Thumbs Up or Thumbs Down

Choosing the right feedback option helps HighLevel understand whether an Ask AI response was successful or needs improvement. Use thumbs up when the response was helpful, and use thumbs down when the response missed the mark or needs correction.

Feedback Option

Use When the Response…

Example

Thumbs Up

Answered your question clearly
Followed your instructions
Used the right tone or format Provided accurate and useful information
Helped you complete the taskIncluded helpful structure, such as steps, lists, or tables
Produced a useful artifact, card, or diagram

You ask Ask AI to create a follow-up email, and the response is accurate, well-written, and ready to use with minimal edits.

Thumbs Down

Was inaccurate

Did not follow your instructions

Missed important context

Was off-topic

Used the wrong tone

Was too vague or incomplete

Refused when it should have helped

Produced an artifact or structured output that did not match the request

You ask Ask AI for a professional email, but it creates a casual social media caption. Select thumbs down and choose a reason related to instruction following or relevance.

When selecting thumbs down, choose the reason options that best match the issue. If the reason options do not fully explain the problem, add a short comment with more detail.

How Feedback Applies to Full Ask AI Responses

Ask AI responses may include more than plain text. A single answer can include written content, structured cards, tables, diagrams, artifacts, or follow-up text that belongs to the same response.

When you rate an Ask AI response, your feedback applies to the full answer. This means you are rating the complete response experience, not just one sentence, card, or visual element.

For example:

If Ask AI provides an explanation and a table, the rating applies to both.

If Ask AI generates a diagram with supporting text, the rating applies to the full answer.

If Ask AI returns a card or artifact as part of the response, the rating applies to that complete response.

This helps keep feedback connected to the full context of what Ask AI provided.

Adding Reasons and Comments

Reasons and comments make negative feedback more useful. A thumbs down rating tells HighLevel that something was wrong, but reasons and comments help explain what should be improved.

When selecting thumbs down, users can choose one or more reasons. These options may vary based on the product experience and language settings.

Helpful comments should be short, specific, and focused on the issue.

Good feedback examples:

“The answer ignored my request to keep the email under 100 words.”

“The response used the wrong contact name.”

“The steps were missing the setup step for permissions.”

“The tone was too casual for a legal client.”

“The table was helpful, but the dates were incorrect.”

Less helpful feedback examples:

“Bad.”

“Wrong.”

“Did not like it.”

“Fix this.”

Constructive comments help HighLevel better understand what happened and what a better response should have included.

Updating or Clearing Feedback

Feedback should reflect your current opinion of the response. If you change your mind, choose the other rating or clear your feedback.

Users can update their feedback when:

They clicked the wrong thumb by mistake

A response seemed helpful at first but later appeared incorrect

They originally selected thumbs down but later realized the response was useful

They want to remove feedback from a response

When feedback is updated, the latest rating replaces the earlier one. If feedback is cleared, the response returns to an unrated state.

Feedback Availability in Ask AI Conversations

Ask AI feedback is available in new conversations created after the feature release. Older conversations remain unchanged and may not show thumbs up or thumbs down controls.

This means you may see feedback controls in a new Ask AI conversation but not in an older chat. To provide feedback on current Ask AI behavior, start a new conversation and rate the responses there.

How To Provide Feedback on Ask AI Responses

Providing feedback directly inside Ask AI helps HighLevel collect useful quality signals without interrupting your workflow. A quick rating and a short reason can make your feedback more actionable.

Open Ask AI in HighLevel.
Start a new Ask AI conversation.
Send a prompt or question.
Review Ask AI’s full response.
Locate the thumbs up and thumbs down controls below the response.
Select thumbs up if the response was helpful.
Select thumbs down if the response was not helpful or did not meet expectations.
If selecting thumbs down, choose one or more reasons when prompted.
Add an optional comment if more context would help explain the issue.
Submit the feedback.
Update or clear the rating later if your opinion changes.

Best Practices for Constructive Feedback

Constructive feedback helps improve Ask AI more effectively than a rating alone. The best feedback explains what happened, why it was not useful, and what would have made the response better.

Use these best practices when leaving feedback:

Be specific about what was wrong.

Mention whether the issue was accuracy, tone, format, relevance, or instruction following.

Include the expected outcome when possible.

Keep comments short and focused.

Rate the full response, including any artifacts or structured content.

Use thumbs up when Ask AI gets it right, not only thumbs down when something is wrong.

Update or clear feedback if your opinion changes.

Example of constructive feedback:

“The response was helpful overall, but it did not follow my request to format the answer as a checklist.”

Frequently Asked Questions

Q: Do I need to enable feedback in settings?
No. Feedback is built into Ask AI conversations where the feature is available.

Q: Why do some Ask AI conversations not show thumbs feedback controls?
Feedback is available in new Ask AI conversations created after the feature release. Older conversations remain unchanged and may not show thumbs controls.

Q: What happens when I select thumbs down?
You may be prompted to choose one or more reasons and optionally add a comment explaining what went wrong.

Q: Can I select more than one reason for thumbs down?
Yes. When available, you can select multiple reasons to better explain the issue.

Q: Can I change my rating after submitting it?
Yes. You can update your feedback by choosing a different rating.

Q: Can I clear my feedback?
Yes. You can clear a rating if you no longer want to provide feedback for that response.

Q: Does my rating apply to only part of the answer?
No. Your rating applies to the full Ask AI response, including related text, cards, artifacts, diagrams, or follow-up content that belongs to that answer.

Q: Does feedback immediately change the next Ask AI response?
Feedback helps HighLevel identify where Ask AI responses are helpful or need improvement. The release note does not state that ratings immediately change the next response in the same conversation.

Q: Should I leave thumbs up feedback too?
Yes. Positive feedback helps identify responses that are accurate, helpful, and aligned with user expectations.