Conversations AI - Suggestive Mode

Suggestive Mode

Suggestive mode is one of the three operating modes for a Conversation AI bot: off, suggestive, and auto-pilot.

How it works

When a bot is set to suggestive mode, it drafts reply messages for incoming conversations but does not send them automatically. A human agent reviews each draft, edits it if needed, and manually sends it.

When to use it

• You want AI assistance without fully automated responses
• A human needs to approve messages before they reach the customer
• You're testing a new bot's output before going fully automated

How to enable it

From the UI

Go to:
AI Agents → Conversation AI → Select your bot → Set Mode to Suggestive

From the Public API

Pass mode as suggestive in the create or update employee API request.

Example:

{
"mode": "suggestive"
}

From Ask AI

Simply say:

“Create a Conversation AI agent in suggestive mode”

Notes

• This is the default mode when no mode signal is detected during onboarding — it's the safest starting point
• To switch to fully automated responses, update the bot’s mode to auto-pilot