This article will show you how to use Conversation AI directly from your mobile app. Whether you're replying on WhatsApp, Facebook, or Instagram, you can now take advantage of smart replies and automatic responses powered by AI — even while on the go.
TABLE OF CONTENTS
- What is Conversation AI on Mobile?
- Key Benefits of Mobile Conversation AI
- How to Enable & Use Conversation AI on Mobile
- Autopilot Mode
- Suggestive Mode
- Managing Bot Settings on Mobile
- Frequently Asked Questions
What is Conversation AI on Mobile?
Conversation AI on mobile brings the power of AI-driven customer interaction to your fingertips. With two intelligent modes — Autopilot and Suggestive — this feature helps you respond faster, stay consistent, and maintain customer engagement even when you're not at your desk.
Mobile integration ensures you can engage with leads efficiently, no matter where you are, and with full control over AI behavior right from within your conversations.
Key Benefits of Mobile Conversation AI
Mobile Conversation AI enhances responsiveness and control while reducing manual effort.
Respond automatically when you’re unavailable using Autopilot Mode
View and customize smart replies instantly in Suggestive Mode
Quickly pause, resume, or schedule AI usage from your phone
Maintain consistency across WhatsApp, Facebook Messenger, and Instagram DMs
Manage usage-based billing by monitoring AI activation on mobile
Improve customer experience without compromising response quality
How to Enable & Use Conversation AI on Mobile
To use AI on mobile, begin with a one-time setup on your desktop. Once configured, you can manage and utilize the feature directly through your mobile app conversations.
Step 1: Set Up on Desktop (One-Time)
Log in to your HighLevel desktop dashboard
Go to Settings > Conversation AI
Choose your preferred mode: Autopilot or Suggestive
Set delay preferences if using Autopilot
Train the AI using FAQs and/or the Web Crawler
Save your settings
Step 2: Use AI Within Mobile Conversations
Open the HighLevel or LeadConnector mobile app
Navigate to a conversation on WhatsApp, Facebook Messenger, or Instagram
Begin interacting to see AI support in action
Step 3: Observe AI in Action
In Autopilot Mode, AI replies are sent automatically after your configured delay
In Suggestive Mode, suggested replies appear when you begin typing in the message box
Autopilot Mode
Autopilot Mode enables Conversation AI to respond on your behalf, automatically, after a preset delay. This is ideal for managing conversations during off-hours, breaks, or high-volume periods.
How it Works:
AI sends a reply without user input
Delay settings are defined during desktop setup
All responses are logged in the conversation history
Use this mode when you want to remain responsive even while away from your mobile or desktop.
Suggestive Mode
Suggestive Mode provides real-time reply suggestions that appear the moment you open a conversation and tap the reply box.
How it Works:
AI generates relevant suggestions based on the last message
You can choose, edit, and send the response
Full control remains with the user — nothing is sent automatically
This mode is ideal for users who want AI support without handing over full control.
Managing Bot Settings on Mobile
You can toggle Conversation AI on or off directly from any conversation screen in the mobile app. This allows for responsive management of AI behavior, even while you're away from your computer.
Steps to Access AI Settings:
Open a conversation
Tap the ellipsis menu (three dots) in the top-right corner
Select Edit AI Settings
From the settings screen, you can:
Turn AI on or off
View AI status (Active, Paused, Reactivating)
Schedule reactivation (e.g., “Turn back on in 2 hours”)
This gives you better control over customer interactions and helps you manage AI usage effectively, especially if you're working within a usage-based billing model.
Frequently Asked Questions
Q: Can I set up Conversation AI entirely from mobile?
No. Core setup, including training the AI and selecting modes, must be completed from the desktop dashboard.
Q: Which channels are supported on mobile?
Conversation AI supports WhatsApp, Facebook Messenger, and Instagram DMs, provided these channels are integrated with your account.
Q: Can I change between Autopilot and Suggestive modes on mobile?
No. Mode switching must be done from the desktop setup page.
Q: Will AI usage on mobile affect my billing?
Yes. All AI interactions — whether on desktop or mobile — count toward usage-based billing.
Q: Is this feature available to all HighLevel users?
This feature is currently in public beta and available to all users of the HighLevel and LeadConnector mobile apps.
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