HighLevel’s updated dialer makes it easier to stay on a call while continuing to work inside the platform. With auto-minimize, pin, and drag, you can keep the dialer accessible without letting it block important contact or pipeline information. These improvements help create a cleaner workspace and a smoother calling experience in the HighLevel web app.
TABLE OF CONTENTS
- What is Dialer Auto-minimize, Pin & Drag?
- Key Benefits of Dialer Auto-minimize, Pin & Drag
- Auto-minimize
- Pinning the Dialer
- Dragging and Position Memory
- How To Setup Dialer Auto-minimize, Pin & Drag
- Frequently Asked Questions
- Related Articles
What is Dialer Auto-minimize, Pin & Drag?
Dialer Auto-minimize, Pin & Drag is a usability enhancement for the HighLevel web dialer that gives you more control over how the dialer behaves and where it appears on your screen. It introduces three core behaviors: the dialer can minimize automatically when you click outside it, stay visible when pinned, and be moved to a preferred location on your screen. This makes it easier to manage calls while reviewing records, updating details, or navigating to other areas of HighLevel.
Key Benefits of Dialer Auto-minimize, Pin & Drag
- Less screen clutter: Auto-minimize helps free up space when you click into other areas of HighLevel during a call.
- More control: Pinning keeps the dialer visible when you want call controls available at all times.
- Flexible placement: Dragging lets you move the dialer to a part of the screen that works best for your workflow.
- Consistent layout: When the dialer is pinned, it can reopen in the same location where you last placed it.
- Smoother multitasking: You can review contact details or pipeline information without manually closing or repositioning the dialer each time.
Auto-minimize
Auto-minimize helps keep the dialer out of the way while you work in other parts of HighLevel during an active call. This makes it easier to review records and update information without the dialer staying fully expanded on top of the page.
- When the dialer is open and not pinned, clicking outside the dialer minimizes it.
- Minimizing the dialer changes how it appears on screen, but it does not end the call.
- You can reopen the dialer from its minimized state whenever you need to access call controls again.
Pinning the Dialer
Pinning allows you to keep the dialer visible while moving through other areas of the platform. This is useful when you want call controls to remain on screen while reviewing records, following a script, or updating notes during a conversation.
- Click the pin icon to keep the dialer open.
- When pinned, the dialer stays visible instead of minimizing when you click elsewhere.
- To return to the standard behavior, unpin the dialer or minimize it manually.
Dragging and Position Memory
Dragging allows you to place the dialer where it fits best on your screen. This makes it easier to keep it accessible without covering the information you need most. If the dialer is pinned, it can remember its position and reopen where you left it.
- Click and hold the dialer header or drag area.
- Move the dialer to your preferred on-screen location.
- Release it to place the dialer there.
- If the dialer is pinned, it can reopen in that saved position.
How To Setup Dialer Auto-minimize, Pin & Drag
This update improves how you interact with the web dialer while working in HighLevel. Because it affects dialer behavior rather than phone number configuration, the main goal is simply to open the dialer and use the available controls correctly.
- Open the web dialer from the HighLevel web app.
- Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action.
- Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform.
- Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position.
Frequently Asked Questions
Q: Does auto-minimize end my call?
No. Auto-minimize only changes how the dialer appears on screen. Your call remains active.
Q: How do I keep the dialer open while I work in other areas of HighLevel?
Click the pin icon. When pinned, the dialer stays open until you unpin it or minimize it manually.
Q: Can I move the dialer to another part of my screen?
Yes. You can drag the dialer to a different location on your screen.
Q: Does the dialer remember where I placed it?
Yes, when the dialer is pinned, it can reopen in the same location where you left it.
Q: Where do I open the dialer in HighLevel?
You can open the dialer from the phone icon in the top navigation bar of the web app.
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