Coupon Codes in Calendars

TABLE OF CONTENTS

• Overview
• How to Use Coupon Codes
• Step 1: Enable 'Accept Payments' and 'Coupon Codes' in Calendar
• Step 2: Create a Coupon
• Step 3: Customer Experience
• Step 4: Tracking Coupon Usage
• Supported Calendars & Limitations

Note: This feature is currently available via Labs. Go to Agency Settings > Labs > Sub accounts and enable Payments Tab in Appointments + Coupon Codes for your sub accounts.

Overview

Coupon Codes allow you to offer discounts on calendar bookings made via the booking widget. Customers can enter a valid coupon at checkout to receive a discount, which is then tracked inside the Payments Tab of the Appointment Modal.

How to Use Coupon Codes

Step 1: Enable 'Accept Payments' and 'Coupon Codes' in Calendar

Before creating coupons, make sure payments are enabled on your calendar.

1. Go to Calendar Settings > Forms & Payments.

2. Enable Accept Payments.

   • Once enabled, a Product is automatically created in your Products Tab with a Calendar tag (this product cannot be deleted).

3. Scroll further down and enable Coupon Code option.

   • This will add a coupon input field to your booking widget.

⚠️ Note: You must enable coupons individually for each calendar where you want them active.

Step 2: Create a Coupon

Navigate to Payments Module > Coupons and click New Coupon.

You’ll see the following options:

• Coupon Code: Enter a custom code (e.g., 10OFF) or click Generate to auto-create one.

• Coupon Type: Choose between:

  • Percentage Coupon (e.g., 10% off).

  • Fixed Amount Coupon (e.g., $50 off).

• Discount Offered: Enter the percentage or fixed discount value.

• Start & End Date/Time: Define the coupon validity window.

• Limit Redemptions: (Optional) Restrict how many times the coupon can be used overall.

• Limit to Products/Offers: Select specific calendars or products where the coupon will apply.

• Limit to One Use Per Customer: Prevents multiple uses by the same customer.

✅ Once saved, the coupon is ready to share with your customers.

Step 3: Customer Experience

• When booking via the calendar widget, customers will see a Coupon Code input box.

• If the code is valid:

  • The discount is applied instantly.

  • The adjusted total shows before checkout.

• If invalid:

  • An error message appears.

Step 4: Tracking Coupon Usage

All coupon and payment details are visible in the Payments Tab of the Appointment Modal:

• Coupon applied.

• Discount amount.

• Adjusted total.

• Attendee-level breakdown of payments.

Supported Calendars & Limitations

• Coupon codes are fully supported across all calendars for both the Neo and Classic booking widgets, as well as for Services (v2).

• Coupon codes are not supported with the older Service Menu (v1). We strongly recommend moving to Services (v2) for a more modern booking flow, ongoing support, and access to features such as coupon codes.

• Coupon codes are only available through the booking widget and cannot be applied to appointments created manually via the in-app modal. Support for this functionality is planned for a future release.