Messaging setup & troubleshoot

Modified on: Wed, 20 Aug, 2025 at 4:31 AM

This guide will help you connect your Facebook Page and Instagram Business Account so that you can manage conversations directly from the CRM.

TABLE OF CONTENTS

FB page messaging setup:

1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)

2. User account should have full access to page and should have message access. ( Link: https://business.facebook.com/latest/settings)

3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings

Instagram Messaging setup:

1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)

2. Verify that you have access to send and receive message on instagram under instagram accounts ( https://business.facebook.com/latest/settings)

3. Verify instagram account is present in connected assets list in the page connected.

4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings