Multiple Review Links feature lets you add multiple review platform links inside one email template in Reputation Management. Built-in auto-validation helps prevent broken or incorrect URLs, so you can increase review conversions across platforms while keeping setup simple. This update simplifies feedback collection and boosts review conversion by offering customizable, validated, and easily manageable review options.
What is the Multiple Review Links Feature?
This new Reputation Management feature lets you add multiple review links (like Google, Facebook, and others) directly into your email templates. It automatically pulls in all your connected review platforms and gives you easy options to customize the text, order, and visibility of each link.
By showing several review destinations in one email, customers can choose the platform they prefer—making it easier for them to leave a review and boosting your chances of getting more responses.
Key Benefits of Multiple Review Links Feature
These benefits focus on driving more completed reviews with less manual effort while keeping your messaging on brand.
- Brand choice: Give customers multiple platforms to pick from, meeting them where they already are.
- Higher conversions: Reduce drop-off by removing the “wrong platform” dead end.
- Flexible copy: Customize the link text to match your brand voice and call to action.
- Fewer mistakes: Auto-validation helps catch malformed or incorrect URLs before sending.
- Simple control: Reorder, hide/unhide, or delete links without changing your integrations.
How To Use Multiple Review Links in Your Email Templates
Follow these steps to add multiple platforms to a single review-request email:
- Navigate to Reputation → Settings → Email Requests
- Click on + Create New or Edit an Existing Template.
- Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
- Add or Edit or Deselect platform URLs as needed.
- Customize link text (e.g., “Leave a review on Google”).
- If you have multiple GBPs connected, select the specific GBP location.
- Reorder links by dragging.
- Confirm there are no validation errors.
- Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).
Frequently Asked Questions
Q: Do I need to enable anything to see Review Links?
No. Once your review platforms are connected, they’ll appear automatically in the Review Links component.
Q: What if I don’t see any platforms listed?
Connect your review platforms in Reputation → Settings → Integrations, then return to the Email Builder and open Review Links.
Q: Can I customize the call-to-action (CTA) text for each link?
Yes. You can edit the text for each platform so it matches your brand voice.
Q: Is it possible to reorder or remove review links once added?
Yes. You can reorder, select/unselect, or delete each link directly in the email builder.
Q: Is there a limit to how many links I can add?
You can add multiple links to one email. For best readability, keep the list concise.
Q: How does auto-validation work for review links?
The component automatically checks each link to ensure it’s valid, reducing the chance of broken or incorrect URLs.
Q: Do I need to disconnect a platform to hide it from an email?
No. Simply unselect the platform in the template to hide it without removing the integration.
Q: Can I use these templates in automations or recurring sends?
Yes. Save your template and use it in recurring review emails or the Review Request workflow action.
Related Articles
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article