Once you are in the location subaccount:


1. Check what SMTP they are using, if info@gohighlevel.com is connected in the SMTP integration, the user needs to log in as info@gohighlevel.com and send the review request.



2. Check if the Email content has any Custom Values and check if they look good.



3. If they use Mailgun, there might be a delay.




Article mentioned



Limitation of using SMTP when emails are not sending:

https://gohighlevelassist.freshdesk.com/support/solutions/articles/48001203144-limitation-of-using-smtp-when-emails-are-not-sending


Reviews, Review Requests, and the HighLevel Review Widget:

https://help.gohighlevel.com/support/solutions/articles/48000980328-reviews-review-requests-and-the-highlevel-review-widget