Once you are in the location subaccount:

1. Check what SMTP they are using, if info@gohighlevel.com is connected in the SMTP integration, the user needs to log in as info@gohighlevel.com and send the review request.

2. Check if the Email content has any Custom Values and check if they look good.

3. If they use Mailgun, there might be a delay.

Article mentioned

Limitation of using SMTP when emails are not sending:


Reviews, Review Requests, and the HighLevel Review Widget: