This article walks you through how to upgrade your Voice AI agent to the latest version, which delivers improved call quality, smarter responses, and enhanced reliability for smoother voice interactions.

TABLE OF CONTENTS

• What is the New Voice AI Experience?
• Key Benefits of Upgrading Your Voice AI Agent
• How to Upgrade to the New Voice AI Experience
• Next Steps

What is the New Voice AI Experience?

The New Voice AI Experience is an upgraded version of HighLevel’s voice automation technology. This release enhances how your Voice AI agent communicates on calls—making interactions sound more human, more responsive, and more stable. It’s designed to deliver a superior customer experience with less effort on your part.

Key Benefits of Upgrading Your Voice AI Agent

By upgrading to the new experience, your Voice AI agents will perform better across all aspects of a voice interaction—from sound quality to naturalness to system stability.

• Smarter Call Handling – More intelligent and human-like responses for seamless conversations.
  
  

• Better Voice Quality – Clearer speech with improved tone and articulation.
  
  

• Improved Stability – Fewer dropped phrases or audio glitches for consistent call performance.
  
  

• Simple Upgrade Path – Just one click to enable the upgrade for any active Voice Agent.
  
  

How to Upgrade to the New Voice AI Experience

Upgrading your Voice Agent is fast and requires no code or reconfiguration. Follow these steps:

Steps:

1. Go to the AI Agents section in your HighLevel dashboard.
   
   

2. Select the Voice Agent you want to upgrade.
   
   

3. If eligible, you’ll see a button labeled “Upgrade to the New Voice AI Experience.”
   
   

4. Click the button to apply the upgrade.
   
   

That’s it—your Voice Agent will now begin using the improved AI model.

Frequently Asked Questions

Q: Will the upgrade affect my current scripts or flows?
 No. Your logic and conversation flows will remain the same—only the voice quality and handling performance are upgraded.

Q: Can I downgrade after upgrading?
 Currently, the upgrade is one-way. If you encounter issues, contact support for assistance.

Q: Is this available for all Voice Agents?
 It’s rolling out gradually. If you don’t see the upgrade button, your agent may not yet be eligible.

Q: Do I need to retrain my agent after the upgrade?
 No retraining is necessary. All custom training and configurations remain intact.

Next Steps

• Log into your dashboard and upgrade eligible Voice Agents today.
  
  

• Monitor performance on upgraded calls and compare with previous versions.
  
  

• Train your team on the benefits and behaviors of the new voice model.