This guide outlines the full pricing structure for the native Phone System within the platform, including phone number rental, SMS/MMS messaging, voice calling, carrier pass-through charges, and A2P registration. Pricing matches Twilio's rates.
All prices are in USD. Country-specific pricing PDFs are attached at the bottom of this page.
Phone Numbers
All phone numbers are charged monthly. Below are the US/Canada rates:
| Number Type | Monthly Cost |
|---|---|
| Local Numbers | $1.15 / month |
| Toll-Free Numbers | $2.15 / month |
For all other countries, refer to the country-specific pricing PDFs attached at the bottom of this page.
Messaging — SMS & MMS
| Country | Outbound | Inbound |
|---|---|---|
| US | $0.00747 | $0.00747 |
| Canada | $0.00747 | $0.00747 |
A 10% discount is applied to the $0.0083 list price for both local and toll-free numbers.
| Country | Outbound | Inbound |
|---|---|---|
| US | $0.0220 | $0.0165 (Local) / $0.0200 (Toll-free) |
| Canada | $0.0220 | $0.0165 (Local) / $0.0200 (Toll-free) |
| Australia | $0.3500 | $0.3500 (Local & Toll-Free) |
For segment calculation details, refer to the How to Calculate SMS and MMS Costs guide.
Carrier fees are charged by the recipient's carrier on top of standard SMS/MMS rates. Amounts vary by carrier and message type.
| Carrier | SMS Out | SMS In | MMS Out | MMS In |
|---|---|---|---|---|
| AT&T | $0.0035 | $0.0035 | $0.0090 | $0.0090 |
| T-Mobile | $0.0045 | $0.0025 | $0.0100 | $0.0100 |
| Verizon | $0.0045 | $0.0070 | $0.0070 | — |
| US Cellular | $0.0050 | $0.0100 | $0.0100 | $0.0100 |
| All Other Carriers | $0.0040 | $0.0100 | $0.0100 | — |
Voice
Voice call costs are billed per minute. Below is the breakdown for US and Canada, plus additional charges for recording, transcription, and related services.
(Discount on US & Canada outbound calling rates)
| Component | Rate |
|---|---|
| Outbound USA | $0.0126/min (10% discount on $0.014 list) |
| Client Minutes | $0.004/min |
(Discount on US & Canada inbound calling rates)
Inbound calls have two legs: the call arriving at your platform number, and the forwarded leg to where you answer. Both are billed.
| Component | Rate |
|---|---|
| Incoming Call (USA) | $0.00765/min (10% discount on $0.0085 list) |
| Client Minutes | $0.004/min |
| Component | Rate |
|---|---|
| Incoming Call (USA) | $0.00765/min |
| Outgoing Call (to forwarding number) | $0.0126/min |
Forwarding to an international number (e.g., a UK mobile) uses Twilio's international rates for the second leg, which are higher than standard US/Canada rates.
Calls are billed in full minutes, any partial minute rounds up. Calls to Alaska and Yukon Territory follow Twilio's regional pricing, not standard US/Canada rates.
| Service | Rate |
|---|---|
| Call Recording | $0.0025/min |
| Call Recording Storage | $0.0005/min/month |
| Call Transcription | $0.024/min |
| Answering Machine Detection | $0.0075/call |
| Voicemail Drops | $0.0180/min |
| Conference Calls | $0.0018 – $0.0040/min/participant (region-dependent) |
| Amazon Polly (Text-to-Speech) | $0.00084/100 characters |
| Region | Rate / Participant / Min |
|---|---|
| US | $0.0018 |
| Dublin | $0.0025 |
| Tokyo | $0.0030 |
| Singapore | $0.0030 |
| Sydney | $0.0030 |
| São Paulo | $0.0040 |
A2P Pricing
A2P Brand and Campaign registration fees for Low Volume and High Volume campaigns:
| Type | Daily Segment Limit | Monthly Campaign Fee | One-Time Registration Fee |
|---|---|---|---|
| Sole Proprietor | 3,000 segments/day | Upto $2.10 /Campaign | Up to $23.475 (incl. $3 Fast Track) |
| Low Volume (LV) | 600,000 segments/day | $1.50- $10.50 /Campaign | Up to $23.475 (incl. $3 Fast Track) |
| High Volume (HV) | 600,000 segments/day | $10.50 /Campaign | $68.625 (incl. $3 Fast Track) |
- Submitting your campaign starts both your one time registration fee and monthly campaign fee, regardless of the review outcome.
- Don't want to continue? Delete your campaign to stop future monthly charges.
- The $3 Fast Track fee is non-refundable and speeds up the campaign review process.
- Starting February 1, 2026: A2P campaign resubmissions are free. The previous $15 resubmission fee has been removed.
Pass-Through Charges & Re-billing
Certain communication products are classified as pass-through charges. A fixed 5% markup is applied to these charges at the location (sub-account) level, regardless of whether your agency has re-billing enabled.
| Category | Description |
|---|---|
| A2P Registration Fees | One-time Brand Registration, Campaign Registration, and recurring monthly campaign fees. |
| SMS Carrier Fees | Carrier surcharges applied by mobile carriers for inbound and outbound SMS messages. |
| MMS Carrier Fees | Carrier surcharges applied by mobile carriers for inbound and outbound MMS messages. |
| Verified Caller ID | Charges associated with the Verified Caller ID service. |
| RCS Messaging Carrier Fees | Carrier fees associated with Rich Communication Services (RCS) messaging. |
The 5% markup above always applies to the categories listed. If your agency has re-billing enabled, your configured re-billing amount is applied in addition to this markup.
- Re-billing enabled:
Base cost → +5% location markup → + agency's configured re-billing amount. - Re-billing disabled:
Base cost → +5% location markup only. No additional re-billing markup is added.
| Item | Rebilling Enabled | Rebilling Disabled |
|---|---|---|
| Base carrier fee | $10.00 | $10.00 |
| 5% location markup ($10.00 × 1.05) | $10.50 | $10.50 |
| Agency rebilling ($10.50 × 2) | $21.00 | — |
| Final amount billed to the location | $21.00 | $10.50 |
Agency owners configure re-billing from Agency View → Reselling → Core Services. From there you can:
- Set the Resell Amount (re-billing multiplier) for supported platform services.
- Set custom pricing for Marketplace Apps.
- Control the pricing your sub-accounts (locations) pay for supported products.
- The 5% markup always applies to the pass-through categories listed above, at the location (sub-account) level.
- Enabling or disabling re-billing does not remove the 5% markup.
- If re-billing is enabled, the configured re-billing amount is applied after the 5% markup has been added.
Number Intelligence
Number Intelligence is a bundle of three functions that are turned on/off together. Refer to Number Intelligence — Number Validation, Spam Detection, and Unknown Caller for full details.
- Number Validation — $0.005 / call: Before sending an SMS, check if the number is valid. If invalid, the SMS is not sent.
- Spam Detection — $0.005 / test: When receiving an incoming US call, test it for spam and mark as "spam likely" if it fails.
- Name Lookup — $0.01 / lookup: When receiving an incoming US call, look up the caller's name if the number is not linked to a contact or the contact name is empty.
- Number Format Lookups: All number format lookups to support calls are free of cost.
Frequently Asked Questions
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article