HighLevel Support Portal

The Social Account token has expired. Please reconnect the social account. 

OAuthException, 102, 109,
 463, 467

There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.

1, 2, Unexpected Error

The social account token has expired or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.

3

LeadConnector app is missing. Add the LeadConnector to your Page or Group.

10

The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.

200-299

Post content violates community standards.

368

Duplicate post content. Posting duplicate content within 12 hours is prohibited.

506

Invalid link in a post.

1609005

User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.

459

Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.

460

Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.

464

Insufficient posting permission or expired token. Reconnect the account and check permissions.

492

There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.

Unexpected Error

Temporary block. Facebook will make you wait a certain period before restoring your profile's ability to post. 

Temporary Block

File upload timeout. Try attaching a smaller file.

400 -2207003

Undefined Instagram issue. This should resolve itself shortly.

400- 2207001, 2207053

Post content violates community standards.

400 - 2207051

Daily publishing limit reached. Facebook's API only allows for a certain number of posts per day.

400 - 2207042

The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect Instagram Business account in Social Planner.

400 - 2207006

Instagram Account is restricted. Make sure your account is a Business Account.

400 - 2207050

Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos.

400 - 2207028

Maximum Tag limit exceeded. Use 30 tags or less.

400 - 2207040

Insufficient User permission. Reconnect this social account via an account that has posting permission.

400 - 2207005

The Social Account token for Linkedin has expired, was revoked, or is invalid. Reconnect LinkedIn.

400 or 403 

Undefined Linkedin issue. This should resolve itself shortly.

404, 500, 504

Duplicate post content. Posting duplicate content within 12 hours is prohibited.

422

The required field is not present or the post copy is large. 

422

The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.

400

There was a temporary error from Linkedin. Give your browser a hard-refresh to clear your cache and retry in a few minutes.

409

Missing Value. Complete your Google Business Profile setup and reconnect in Social Planner.

MISSING_VALUE, INVALID_VALUE

Post character limit exceeded. Reduce the number of words in the post copy.

VALUE_OUTSIDE_ALLOWED_RANGE

The Social Account token has expired. Reconnect social account. 

OPERATION_EXECUTION_ERROR, EXPIRED_VALUE

The media upload failed.

PHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED

Social Account operation is not supported due to account conditions. 

OPERATION_UNSUPPORTED_
UNDER_ACCOUNT_CONDITION

Local Post API disabled. This usually happens when the location is part of a chain.

LOCATION_DISABLED_FOR
_LOCAL_POST_API