HighLevel Support Portal

When it comes to media within the system, it is important to know which media types and formats are supported. Here is the list of media, broken down by feature.

Covered in this article:

Funnels:

Social Planner:

Direct Media Library Access:

Media Library - Allowed File Types

Other Media Uploads Supported:

Membership:

Forms and Survey:

Funnels:

When the media library is accessed from funnels the following types of media can be uploaded with the corresponding size constraint for different elements

Adding the Image element in a funnel:

When the media library is opened for uploading media for an image element by clicking on

File types allowed:

Please Note: 

Maximum upload file size allowed:
- Videos - 4GB
- Documents - 100MB
- Audio - 100MB
- Images - 100MB

Social Planner:

Adding Image:

Social Planner - Allowed File Types 

Please Note: 

Maximum file size allowed: 10 MB

Adding Video:

Social Planner - Allowed Video Types

Please Note: 

Maximum file size allowed: 1 GB

Direct Media Library Access:

When the media library is accessed through the following ways all the below-mentioned file types are supported with an upload file size limit:

• Videos - 4GB
• Documents - 100MB
• Audio - 100MB
• Images - 100MB

SITES ➝ MEDIA

SETTINGS ➝MEDIA from the left sidebar menu

Media Library - Allowed File Types

Please Note: 

Maximum file size allowed:
- Videos - 4GB
- Documents - 100MB
- Audio - 100MB
- Images - 100MB

Other Media Uploads Supported:

Membership:

Course Videos:

Please Note: 

Maximum file size allowed: 4 GB

Other Files:

When uploaded by clicking the "Add Files" option under each course,

All file types are allowed

Please Note: 

Maximum file size allowed: 50 MB

Forms and Survey:

Files can be uploaded in forms and surveys by adding custom fields

These files can be seen as form submissions or as contacts

All file types are allowed

Please Note: 

Maximum file size allowed: 50 MB