How to Use the Shopify Integration with Your Account

Modified on: Fri, 29 May, 2026 at 12:51 AM

Connect your Shopify store to HighLevel to bring ecommerce data into your sub-account and support follow-up, automation, and customer management. The Shopify integration helps sync supported Shopify data such as products, collections, contacts, orders, and transactions, making it easier to manage ecommerce activity from HighLevel. Use this guide to connect Shopify, choose what data to import, configure ongoing sync settings, and understand important limitations before setup.

TABLE OF CONTENTS

What is the Shopify Integration?
Key Benefits of the Shopify Integration
Shopify Connection Methods
Import Elements
Sync Settings
Important Notes and Limitations
How To Setup the Shopify Integration
Frequently Asked Questions
Related Articles

What is the Shopify Integration?

The Shopify integration connects your Shopify store to a HighLevel sub-account so supported ecommerce data and events can be used inside HighLevel. Once connected, Shopify data can support ecommerce workflows, customer follow-up, product visibility, and order-related automation.

The current Shopify connection experience uses an OAuth App method, which allows users to authorize the connection through Shopify without manually creating a Shopify custom app and copying an Admin API access token. Existing stores connected through the older Custom App method may continue syncing unless the connection is disconnected.

Key Benefits of the Shopify Integration

The Shopify integration helps ecommerce teams centralize Shopify activity inside HighLevel and use that data for better customer engagement, automation, and sales follow-up.

Simplified setup: Connect Shopify using an app-based OAuth flow instead of manually creating a custom app and API token.
Historical data import: Bring supported Shopify data into HighLevel during setup, including available products, collections, contacts, orders, and transactions.
Ongoing data sync: Keep selected Shopify data syncing into HighLevel after the initial connection.
Ecommerce automation support: Use synced Shopify activity with supported ecommerce workflow triggers, such as abandoned checkout and order-related automation.
Better customer follow-up: Use Shopify customer and order activity to create more relevant email, SMS, and workflow experiences.
Centralized ecommerce visibility: View and use supported Shopify information from inside the connected HighLevel sub-account.

Shopify Connection Methods

Shopify can be connected using the newer OAuth App method or the older Custom App method. Understanding the difference helps users choose the right path and avoid creating unnecessary duplicate connections.

Connection Method	Best For	Setup Experience	Notes
OAuth App Method	New Shopify connections	Authorize Shopify through the app connection flow	Recommended for new connections because it reduces manual setup steps.
Custom App Method	Existing legacy Shopify connections	Create a Shopify custom app and use an Admin API access token	Older setup method documented in existing Shopify integration guidance.

Important: If your Shopify store is already connected using the Custom App method, the existing connection may continue syncing historical data unless it is disconnected. Once disconnected, reconnecting may require using the current OAuth App connection flow.

Import Elements

Import Elements control which supported Shopify records are brought into HighLevel during the initial connection process. This is typically used for historical Shopify data that already exists before the integration is connected.

Available import options may include:

Products
Collections
Contacts
Orders
Transactions

Choose the data types that are useful for your HighLevel workflows and customer management needs. For example, importing products and collections can help make Shopify catalog information available, while importing contacts and orders can support customer follow-up and ecommerce reporting workflows. HighLevel’s Shopify migration guidance confirms support for importing and syncing products, collections, contacts, orders, and transactions.

Sync Settings

Sync Settings control which Shopify data continues syncing into HighLevel after the connection is active. These settings are different from the initial import because they apply to ongoing activity after setup.

Use Sync Settings to keep selected Shopify data updated in HighLevel. For example, enabling order sync can help new Shopify order activity become available for supported ecommerce workflows and follow-up actions.

Before selecting sync options, confirm which Shopify data your team needs in HighLevel. Turning off a sync option later may stop future syncing, but it may not remove records that were already imported or synced.

Important Notes and Limitations

Shopify sync behavior may vary depending on Shopify plan access, selected settings, and the type of data being synced. Reviewing these notes before setup helps prevent confusion after the connection is active.

Shopify data that has already been imported or synced into HighLevel may remain in HighLevel even if the related sync setting is turned off later.
Shopify Basic plan users may experience limitations with certain data types depending on Shopify API access and plan restrictions.
Use the exact Shopify store name or store URL when prompted during setup.
Existing Custom App method connections should not be disconnected unless the user is ready to reconnect using the current supported connection flow.
Shopify workflow triggers may change over time. HighLevel’s workflow trigger list currently identifies some older Shopify-specific triggers as deprecating soon, including Shopify Abandoned Cart and Shopify Order Fulfilled, while newer ecommerce store triggers are available for current store connections.

How To Setup the Shopify Integration

A proper Shopify setup ensures HighLevel receives the correct ecommerce data and keeps the right records syncing after connection. Review your import and sync choices before completing setup so your store data supports the workflows, reporting, and follow-up processes your team needs.

Open the sub-account and go to Settings > Integrations > Shopify.
Click Connect.
Enter your Shopify store URL or store name and click Next.
On the Import Elements screen, select the Shopify data you want to import as a one-time historical import:
- Contact Import
- Order Import
- Transaction Import
- Product Import
- Collection Import
Click Next to proceed to the Sync Settings screen. Select the data and triggers you want to keep syncing going forward:
- Contact Sync
- Order Sync
- Order Received Trigger
- Transaction Sync
- Payment Received Trigger
- Product Sync
- Collection Sync
Click Save. This will initiate the OAuth authorization flow and redirect you to Shopify.
On the Shopify Install app screen, review the permissions requested and click Install.
Once approved, you will be redirected back and your Shopify store will be connected.

Tip: For a full Shopify store migration, select all available import and sync options unless your migration plan requires only specific data types. This helps ensure supported historical data is imported and future Shopify activity continues syncing.

Notes:

Taxes are not mapped in Products while importing or syncing the Products.

For each order, only one transaction is created in your sub-account.

Order statuses are marked as "Completed" or "Cancelled" when synced with Shopify.

Merged contacts in Shopify will have the primary contact updated in Sub-account.

If there are no changes to the SEO details in Shopify (default SEO settings), the data will be received as null in Sub-account.

Frequently Asked Questions

Q: Do I need to create a Shopify custom app to connect Shopify?
A: New Shopify connections should use the OAuth App method when available. The older Custom App method requires creating a Shopify custom app and using an Admin API access token, but this should be treated as a legacy setup path unless specifically required.

Q: What is the difference between Import Elements and Sync Settings?
A: Import Elements bring selected historical Shopify records into HighLevel during setup. Sync Settings control which selected Shopify data continues syncing into HighLevel after the connection is active.

Q: Can I change my Shopify sync settings later?
A: Sync settings may be adjustable after setup, but changing them generally affects future syncing. Data that was already imported or synced may remain in HighLevel.

Q: What Shopify data can be imported or synced?
A: HighLevel’s Shopify migration guidance lists supported Shopify data such as products, collections, contacts, orders, and transactions. Availability may depend on the connection flow, Shopify access, and selected settings.

Q: Can Shopify data be used in workflows?
A: Yes. Synced Shopify activity can support ecommerce-related automation in HighLevel. For example, HighLevel supports an Abandoned Checkout trigger for native HighLevel ecommerce stores and connected external stores such as Shopify.

Q: Should I use the Shopify Abandoned Cart trigger?
A: Use the newer ecommerce abandoned checkout trigger when building new abandoned checkout automations. HighLevel’s workflow trigger guidance identifies the Shopify Abandoned Cart trigger as deprecating soon.

Q: What happens if I disconnect my existing Custom App Shopify connection?
A: Existing legacy Custom App connections may continue working while connected. If disconnected, users may need to reconnect using the current OAuth App flow.

Q: Where do I find my Shopify store name?
A: Use the store name or Shopify store URL associated with the Shopify admin account you want to connect. Confirm the store details in Shopify before authorizing the connection.