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In this article, we will cover Call and Voicemail drop events.
Covered in this article:
- You have pre-recorded Audio files that are mp3/wav files (64kbps )
How to set up automated calls and voicemail drops in Workflow
Once you are in the subaccount, click Automation on the left menu.
Click on Create Workflow.
Click on Start from scratch… then Click on Create a new workflow.
After you configure the workflow trigger
Click on Add your first Action.
Click on Assign to User if you want the calls to go to the assigned user's phone number configured.
If no one is assigned, the calls will route based on the Inbound Call Routing - Explained.
Click on Call, then followed by a voicemail action.
By default, the call whisper states, "You have a new lead, John Smith. Press any button to connect".
You can modify the Call whisper message here:
You can upload the voicemail file here:
My voicemail file is not working.
2. Select 64kbps MP3, the lower the better
3. Upload back to HighLevel voicemail campaign/workflow