Voicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your messages are getting through. Your voicemail drop could be the first step towards increasing sales and customer satisfaction. Get started right away by ordering your free voicemail drop from our website.

In this article, we will cover Call and Voicemail drop events.

Covered in this article:

How to set up automated calls and voicemail drops in Workflows

How to set up automated calls and voicemail drops in Campaigns



- You have already purchased a number in your subaccount (LC Phone Guide) or (Twilio Guide)

- You have pre-recorded Audio files that are mp3/wav files (64kbps )

How to set up automated calls and voicemail drops in Workflow

Once you are in the subaccount, click Automation on the left menu.

Click on Create Workflow.

Click on Start from scratch… then Click on Create a new workflow.

After you configure the workflow trigger

Click on Add your first Action.

Click on Assign to User if you want the calls to go to the assigned user's phone number configured.

If no one is assigned, the calls will route based on the Inbound Call Routing - Explained.

Click on Call, then followed by a voicemail action.

What happens

By default, the call whisper states, "You have a new lead, John Smith. Press any button to connect".

You can modify the Call whisper message here:

Voicemail detection

When the lead can't answer the call, you will hear this message: "Couldn't connect with the lead," and the call ends. You can't leave a personalized voicemail if this occurs.

To leave a personalized voicemail with our Call event, go to the settings of the call step, and you can turn on "Disable Voicemail Detection."

You can upload the voicemail file here:


My voicemail file is not working.

1. go to https://online-audio-converter.com/ and upload the voicemail file. Otherwise, you can create a new file here https://www.rev.com/onlinevoicerecorder

2. Select 64kbps MP3, the lower the better

3. Upload back to HighLevel voicemail campaign/workflow

A quick video on how they work and some gotchas to be aware of:

TLDR; Voicemail drops rely on a carrier trick, this is how all voicemail drops work, and as a result they only work about 70% of the time.