Phone numbers used for texting in the US need to be registered with carriers under A2P 10DLC rules. Each number in your account now shows a tag that tells you exactly where its registration stands.
This article explains what each tag means and whether you need to take action.
Where to Find the A2P Tags
Go to Settings → Phone Numbers. The A2P tag appears next to each number and shows its current registration status.
- A number has at most one A2P tag at a time.
- The tag updates on its own as the status changes, so there is nothing to refresh.
If a number shows no tag at all, it isn't registered to any A2P campaign yet. See the No tag section below.
Status Tags at a Glance
Use this table for a quick check. Details for each tag follow in the next section.
| Tag | What it means | Action needed |
|---|---|---|
| A2P Verified | Registered to an approved campaign and able to send texts | None |
| A2P In Progress | Added to a campaign; carriers are reviewing it | None |
| A2P Rejected | Carriers did not approve the number for texting | Contact support |
| A2P Unlinking | You removed the number from its campaign; carriers are processing the change | None |
| A2P Unlink Failed | Carriers could not complete the removal; the number is still registered | Try unlinking again; contact support if it fails twice |
| No tag | Not registered to any A2P campaign | Link to an approved campaign from Trust Center |
What Each Tag Means
Here is what each status means, whether the number can send texts, and what to do about it.
The number is registered to an approved campaign and can send text messages.
No action needed.
The number has been added to a campaign and carriers are reviewing it. This usually completes within 24 hours, though it can take longer during periods of high carrier volume.
You can't send texts from this number until the review completes. No action is needed on your part.
Carriers did not approve this number for texting. This typically happens when the number doesn't match the campaign's use case, or when the campaign itself has an issue.
Contact support with the phone number and your campaign details so the team can review and resubmit it.
You have removed this number from its campaign and carriers are processing the change. This usually completes within 24 hours. Once it finishes, the tag disappears and the number shows no A2P status.
The number can't send texts during this period.
Carriers could not complete the removal, so the number is still registered to its campaign and still able to send texts.
Try unlinking again from the number's settings. If it fails a second time, contact support.
The number isn't registered to any A2P campaign.
To send texts from this number, link it to an approved campaign from Trust Center.
Frequently Asked Questions
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