Auto-Pilot Mode in Conversation AI helps businesses engage leads and contacts automatically by responding to conversations without manual intervention. Designed to improve response times and customer engagement, Auto-Pilot Mode can manage conversations across supported channels while working toward appointment bookings and meaningful interactions. By configuring the available settings and training the bot effectively, businesses can create a more efficient communication experience.
TABLE OF CONTENTS
- What is Auto-Pilot Mode in Conversation AI?
- Key Benefits of Auto-Pilot Mode
- Inbound Message Handling
- Supported Channels
- Appointment Booking
- Sleep Mode
- Feedback and Bot Improvement
- Advanced Auto-Pilot Settings
- Business Name Configuration
- Wait Time Before Responding
- Configuration Details
- Maximum Message Limit
- Training the Bot
- How To Setup Auto-Pilot Mode
- Frequently Asked Questions
- Related Articles
What is Auto-Pilot Mode in Conversation AI?
Auto-Pilot Mode enables the Conversation AI Bot to automatically respond to incoming messages on supported channels. Instead of requiring manual responses, the AI analyzes incoming conversations, waits for a configurable period to gather context, and then generates a response.
This mode is designed to help businesses maintain timely communication with leads and customers, even outside business hours. By automating responses and guiding contacts toward appointment bookings, Auto-Pilot Mode helps improve engagement while reducing the workload on team members.
Key Benefits of Auto-Pilot Mode
Auto-Pilot Mode helps businesses streamline customer communications while ensuring contacts receive timely responses. Properly configured automation can improve engagement, reduce response delays, and support appointment generation.
24/7 Lead Engagement: Respond to incoming conversations at any time, even when team members are unavailable.
Improved Response Times: Reduce delays by automatically responding to leads and contacts.
Appointment Booking Assistance: Guide contacts toward scheduling appointments using the selected booking calendar.
Reduced Manual Work: Minimize the need for team members to respond to routine inquiries.
Continuous Improvement: Use feedback and training tools to improve AI-generated responses over time.
Multi-Channel Communication: Manage conversations across supported messaging channels from a single AI assistant.
Inbound Message Handling
Auto-Pilot Mode is designed to understand conversational context before responding. Rather than replying to every message immediately, the bot can collect multiple incoming messages and generate a more informed response.
How It Works
The bot waits for a configured amount of time before responding.
During the wait period, the bot collects incoming messages from the contact.
After the wait time expires, the bot generates a single response based on the conversation context.
Supported Channels
Auto-Pilot Mode can be configured to respond through supported communication channels. This allows businesses to maintain consistent engagement regardless of where conversations originate.
Available Channels
SMS
Facebook
Instagram
Channels can be enabled and managed from the Bot Settings tab.
Appointment Booking
Appointment booking is a primary objective of the Auto-Pilot Bot. When appropriate, the bot can guide contacts toward scheduling an appointment using the selected calendar.
By providing scheduling links directly within conversations, businesses can reduce friction in the booking process and improve conversion opportunities.
Appointment Booking Capabilities
Shares scheduling links with contacts.
Supports appointment-focused conversations.
Uses the selected calendar configuration.
Helps move leads toward booking an appointment.
Sleep Mode
Sleep Mode helps prevent the bot from responding when human interaction has already occurred. This helps create a more natural experience and avoids unnecessary automated responses.
Depending on the Advanced Settings configuration, the bot can enter Sleep Mode after:
Manual outbound messages
Workflow-triggered outbound messages
Both manual and workflow-triggered messages
Users can also configure when the bot should become active again.
Feedback and Bot Improvement
Feedback plays an important role in improving the quality of AI-generated responses. Every Auto-Pilot response includes feedback options that help users evaluate and refine bot performance.
Feedback Options
Thumbs Up
Thumbs Down
Feedback can be used to:
Improve future responses.
Identify response quality issues.
Create additional FAQs.
Support ongoing bot training.
Advanced Auto-Pilot Settings
Advanced settings provide greater control over how the Conversation AI Bot behaves. Proper configuration can help balance responsiveness, conversation quality, and automation limits.
Business Name Configuration
The Business Name setting allows users to define the name the bot uses when representing the business during conversations.
Wait Time Before Responding
The Wait Time setting determines how long the bot waits before responding to incoming messages.
Configuration Details
Minimum: 1 second
Maximum: 5 minutes
Default: 2 minutes
Longer wait times allow the bot to gather additional context from multiple messages before responding.
Maximum Message Limit
The Maximum Message Limit controls how many AI-generated messages can be sent within a conversation before the bot goes to sleep.
Default Behavior
Default limit: 10 messages per conversation
Once the limit is reached, the bot enters Sleep Mode
To reactivate the bot, mark the conversation as Read
This setting helps prevent excessive automated responses within a single conversation.
Training the Bot
Training is essential for improving the accuracy and effectiveness of the Conversation AI Bot. A properly trained bot can provide more relevant responses and better support customer interactions.
Users can train the bot using:
Website URLs
Frequently Asked Questions (FAQs)
Bot training and the training trial are available at no charge.
For detailed training instructions, refer to Training the Conversation AI Bot
How To Setup Auto-Pilot Mode
Proper configuration ensures the Conversation AI Bot responds according to your business goals and communication preferences. Completing the setup process allows the bot to begin managing conversations automatically.
Step 1: Access Conversation AI Settings
Navigate to Settings within the Sub-account.
Select Conversation AI.
Step 2: Open Bot Settings
Select the Bot Settings tab.
Locate the bot mode settings.
Step 3: Enable Auto-Pilot Mode
Select Auto-Pilot as the bot mode.
Save your changes.
Step 4: Configure Supported Channels
Enable the desired communication channels.
Verify channel configurations.
Step 5: Configure Advanced Settings
Set the Business Name.
Configure the Wait Time.
Define the Maximum Message Limit.
Configure Sleep Mode preferences.
Step 6: Train the Bot
Add website URLs.
Create FAQs.
Review training content.
Save changes.
Step 7: Test and Monitor Performance
Send test messages.
Review generated responses.
Provide feedback using Thumbs Up or Thumbs Down.
Continue refining bot training.
Pricing Details
Bot training is free of charge.
Bot trial usage is free of charge.
When the bot mode is changed from Off to Suggestive or Auto-Pilot, a charge of $0.05 per generation applies.
Frequently Asked Questions
Q: How do I access Auto-Pilot Mode?
A: Navigate to Conversation AI within the Sub-account settings and select Auto-Pilot from the Bot Settings tab.
Q: Can I customize how quickly the bot responds?
A: Yes. The Wait Time setting can be configured between 1 second and 5 minutes.
Q: Is bot training free?
A: Yes. Bot training and the training trial are available at no charge.
Q: How can I improve the bot's responses?
A: Train the bot using URLs and FAQs and provide feedback through the Thumbs Up and Thumbs Down options.
Q: What communication channels support Auto-Pilot Mode?
A: Auto-Pilot Mode supports SMS, Facebook, and Instagram.
Q: What happens when the maximum message limit is reached?
A: The bot enters Sleep Mode after reaching the configured message limit.
Q: How do I reactivate the bot after it goes to sleep?
A: Mark the conversation as Read to reactivate the bot.
Q: Can the bot respond almost instantly?
A: Yes. The Wait Time setting can be configured as low as one second.
Q: What is the primary objective of the Auto-Pilot Bot?
A: The bot is designed to help drive appointment bookings and customer engagement.
Q: Does the bot respond to multiple inbound messages separately?
A: No. The bot can collect multiple messages during the configured wait period and respond based on the overall conversation context.
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